Title: Chief Operating Officer
Position Type: Salary, exempt position
Responsible To: CEO, Owner(s)

General Description of Duties and Responsibilities: The Chief Operating Officer (COO) is responsible for overseeing our organization's ongoing operations and procedures. The COO will be the company's second-in-command and responsible for the efficiency of business. LifePath of Mid-Missouri is a growing company, and needs a strong COO that can equip, educate, and empower both our individuals served and our staff. The ideal candidate for a COO will have strong leadership skills and the ability to approach our business with a caring and creative point of view. The COO will lead our team of professionals to be efficient, productive, and effective. The ideal candidate has extensive experience in Social Work and with individuals with intellectual/developmental disabilities and working with the Department of Mental Health (DMH), preferably having prior success in an executive role.

DUTIES:

Direct supervisor for the management/executive team which may include Degreed Professional Managers, Accounting, Administration staff, Nurses, IT and more.
Collaborate with CEO in setting comprehensive goals for performance and growth for the company.
Support the CEO in the strategic development and execution of program service expansions, ensuring compliance, efficiency, and staff performance across the agency.
Translate strategy into actionable steps for growth, implementing organization-wide goal setting, performance management, and annual operations planning.
Oversee daily operations of LifePath of Mid-Missouri’s programs and ensure compliance with DMH regulations and certification requirements and take appropriate action when necessary.
Build on employee productivity, creating a culture that ensures team members can thrive and that organizational goals are met.
Partner with Human Resources to ensure effective recruiting, onboarding, professional development, performance management, and retention of all employees.
Oversee and execute corrective actions and provide commendations as necessary.
Assist the CEO in staffing pattern development and client budget planning.
Provide end-of-month billing assistance as needed.
Coordinate with nursing staff to ensure agency-wide implementation of the Health Risk Screening Tool (HRST).
Evaluate organizational performance by analyzing and interpreting data, metrics, and all other information observed/reviewed.
Conduct agency system audits in alignment with operational standards and compliance requirements.
Write and submit reports to the CEO on all matters of importance.
Be the liaison/expert for our IT data and software programs.
Train executive staff, management team, and others on systems, policies, etc.
This position is an on-call position, and will receive phone calls during the day, evenings and nights, and on the weekend.
Other duties as assigned by the CEO and/or Owner(s).

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

Excellent written and oral communication skills.
Excellent interpersonal, customer service, and leadership skills.
Superior ability to organize workload and manage multiple tasks to meet deadlines.
Superior knowledge of state, federal, and Department of Mental Health programming as it related to the care of individuals with intellectual/developmental disabilities.
Strong understanding of revenue cycle processes and organization’s financial health.
Demonstrate ability to provide knowledgeable evaluations and opinions to all levels within the organization.
Considerable knowledge of the principles, theories, and practices of caregiving and supported living services.

OTHER REQUIREMENTS:

Bachelor’s degree in related field required; Master’s degree preferred.
Four (4) years of experience managing human services programs (some prior experience in I/DD field required).
Must be able to interface effectively with all levels of management, community partners, and other stakeholders.
Must be willing to travel overnight for a maximum of 15 days annually for training or attendance at conferences/workshops.
Must be able to obtain and maintain a bank account for the purposes of direct deposit.
Ability to show a strong work ethic and proven success in developing management staff with the ability to provide constructive supervision and feedback.
Reliability, punctuality, and flexibility in scheduling. The needs of the individuals being served must be met at all times.
Interpersonal skills to engage in appropriate interaction with individuals served, team, and people in the community and/or other agencies and entities.
Considerable knowledge of general office procedures and processes, computer operations/applications, and complex spreadsheets.
Ability to pass a Family Care Safety Registry screening.
Valid driving license and the ability to successfully pass driving record screening for fleet insurance coverage.
Ability to complete all agency required training and certifications within 90 days of hire (CPR/First Aid certification, Level One Med Aid Certification, Abuse/Neglect training, Positive Behavior Supports, etc.) as required by DMH.

Job Type: Full-time

Benefits:

Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Schedule:

Monday to Friday
Weekends as needed

Work Location: In person

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Chief Operating Officer