General Manager

TMX Finance Family of Companies • Columbia Township, MO, United States • $200k - $250k / year • 3w ago

Who We Are

To continue providing even more financial solutions and rewarding career opportunities to support the communities where we live and work, the TMX Finance Family of Companies is now part of Community Choice Financial Family of Brands. Thank you for expressing your interest in working at Community Choice Financial Family of Brands, one of the nation’s largest consumer specialty finance organizations!

Overview

General Manager - Community Choice Financial Family of Brands

As a results-driven General Manager, you will oversee the success of your store and team by setting the bar high for performance and customer service. You will provide ongoing coaching and training to your team to reach Company objectives, increase revenue, and further develop their skills while demonstrating your leadership. Reporting to the District Director of Operations, you will oversee marketing efforts for your location, champion store security and loss prevention, help enforce adherence to quality standards, and review all transactions to create an environment that fosters growth and innovation.

Responsibilities

Coach, lead, and develop all store employees to obtain new business and increase store growth by demonstrating knowledge of and training on systems, Company standards, account management, recovery (collections), job duties, and performance reports.
Lead the charge and set the example for all store employees to identify local marketing strategies, use business-to-business partnership opportunities, obtain referrals, host and participate in community and in-store events to steer growth and build revenue.
Enforce adherence to quality standards, procedures, and local and state laws and regulations. Audit loan/pawn agreements and transactions to ensure staff accordance with procedures and practices.
Supervise and maintain office security including cash management and loss prevention by verifying and documenting cash overages/shortages, vault, inventory, deposits, and expenses.
Examine, evaluate, and process loan/pawn applications and all relevant transactions, and assess risk within established limits.
Participate in the selection, review, hiring, and retention of new employees.
Develop work schedules in accordance with budget, workloads, and store needs. Ensure store is staffed for optimal performance.
Handle complex customer situations that arise with integrity and professionalism.
Monitor and maintain internal and external store appearance and address basic facilities needs, including scheduling maintenance services.
Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.
Maintain a full-time work schedule with regular in-person attendance, including some weekend hours, is required for this position.

Qualifications

High School Diploma or equivalent required
Minimum two years of experience and proven success in a supervisory or leadership role in retail, financial, service, or related industries
Excellent verbal and written communication skills
Ability to work phone, Point of Sale, Microsoft Office, and other systems
Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)
Must be at least 18 years of age (19 in Alabama)
Background check required (subject to applicable law)
Ability to meet the physical demands of this position, which frequently include: the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds.

Preferred Qualifications and Skills

Associate degree or higher
Experience in check cashing, document verification, money order processing
Bilingual English/Spanish is a plus and may be required for certain locations

What We Offer

Our Benefits Include:

A comprehensive General Manager training program
Access to a robust learning management system
Performance-based bonus plan and pathways to career advancement
Multiple coverage choices for medical insurance
Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
Company-Sponsored Life and AD&D Insurance
Voluntary benefits, including dental, vision, short-term and long-term disability plans
Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment)
Diverse Culture and Inclusive Environment

The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information, or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply.

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