The Economic Services Administration (ESA), Division of Child Support, which includes approximately 1,100 employees across ten offices and county offices, provides child support and revenue recovery services.
We’re hiring for two key Management Analyst 5 positions within our team which focus on supporting the division's mission to reduce poverty and manage resources efficiently.
The Business Risk Analyst promotes and implements a risk-based approach, allowing the division to identify, prioritize, and manage business risks, ensure efficient resource allocation, and safeguard confidential information. This role involves consulting and utilizing risk management tools, creating detailed reports, and collaborating with internal and external partners to address complex issues impacting the organization.
Our Operations Analyst manages and analyzes statewide data, providing program support, and ensuring program integrity. This role involves producing complex reports and data visuals for executive decisions and offering expert advice on multidimensional issues affecting the child support program.
Both positions enhance the quality and effectiveness of child support services for Washington state.
These jobs are partially telework and include travel and some onsite activities.
Some of what you’ll do
The Business Risk Analyst will:
- Oversee the development and implementation of a risk-based approach across the division.
- Collaborate with other units in the division as well as external partners.
- Identify and document business risks to assist the Child Support Program.
- Lead and facilitate employees in various leadership groups in identifying, analyzing, evaluating, and monitoring risks to business units.
- Develop and manage a timeline to address business risks relating to program performance.
- Represent the division on department projects, complete huddles and ad-hoc assignments, participate in workgroups and improvement projects, and provide consultation on strategies and resourcing.
- Create processes and strategies to ensure divisional growth, performance, and continuity of operations.
The Operations Analyst will:
- Provide support and guidance in the design, development, and implementation of data visualization to conduct program area reviews using Tableau, Power BI, and other tools.
- Perform original complex research for reporting, using visualization software to create dashboards, graphics, and tables to communicate results to partner groups.
- Provide advice on data trends, gaps, and deficiencies for process improvement.
- Train staff on data visualization systems.
- Understand, use, and communicate data security standards.
- Create, draft, and review policies and procedures.
- Lead improvement opportunities, develop charters, and use improvement tools such as Lean, Change Management, and Equity, Diversity, Accessibility, Inclusion, and Belonging.
- Review and coordinate assignments and ad-hoc requests.
- Monitor federal performance measures and work collaboratively with other areas to ensure timelines are met.
We’re looking for those with
A bachelor’s degree in business administration, public administration, law, public health, health administration, or a related field. (Additional professional experience described below will substitute year-for-year for the education.)
and
Five years of demonstrated experience in two or more of the following areas:
- Conducting research
- Analyzing policies, laws, rules, or regulations
- Conducting business analysis and developing requirements
- Leading business projects
- Managing business operations
- Business policy development
- Supervising
- Transforming data using visual analytics platforms
Desired
Business Risk Analyst:
- Experience conducting business analysis for risk management, process improvement, performance measurement, project management, portfolio management, preparing narrative and statistical reports.
- Experience convening multi-disciplinary teams and facilitating discussions on complex and challenging multi-system issues.
- Experience utilizing the risk management lifecycle to address business risks.
- Analytical skills, systemic thinking, customer focus, and project and workload management skills.
Operations Analyst:
- Experience managing multiple projects within budget and time constraints.
- Strong communication and analytical skills, with a customer focus.
- Ability to develop materials, interpret analyses, and frame policy issues for partners.
- Strong project management and workload management skills.
Interested?
To apply, please complete the online application and attach:
- Your resume.
- A cover letter that highlights how your experience relates to the job.
- Three professional references (with contact information), which can be included within your online application.
If you have questions about the application process, email Anthony Distefano, Recruiter, at distear@dshs.wa.gov and reference job number 10541.
The Department of Social and Health Services’ (DSHS) vision that People find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
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