- Business Unit Consumer & Community Banking
- Locations 201 N Walnut St, Wilmington, DE, 19801, US
- Job Schedule Full time
Job Description
The Chase Rewards Team delivers loyalty user experiences that allow customers to redeem their Ultimate Rewards points. The Rewards Redeem & Rewards Engagement team is comprised of several redemption option verticals, including Gift Card, Point Transfer, Amazon Pay with Points, and Pay Yourself Back.
As a Vice President, Strategy in Rewards, you will be joining a high visibility strategy team, leading the Gift Card program which includes overseeing 200+ merchants, external vendor management, creating the strategy roadmap, overseeing monthly promotions, and leading internal relationship management across different teams and stakeholders. You will ensure customer engagement and business objectives while maintaining a strong controls environment. You will be working cross-functionally with several partners to deliver on product initiatives to drive decision making on areas of opportunity and investment.
Job responsibilities:
- Lead internal (Freedom, Sapphire, Ink) and external (gift card vendor, merchant) relationships while executing gift card strategy against business objectives
- Create roadmap for product vision and support gift card marketing execution
- Analyze campaigns against performance KPIs and find opportunities to optimize future performance
- Lead executive level presentations for senior management that communicate innovation roadmap strategies, financial impact, execution plans and customer experience
- Support team with compilation & execution of monthly promotions by working closely with external partner, Marketing, Operations, Product and Testing teams
- Collaborate with Product, Operations, Finance and external partner to ensure contractual obligations are fulfilled
- Optimize the customer experience and have a pulse on product backlog initiatives through working with Voice of the Customer and Product
Required qualifications, capabilities and skills:
- 8+ years of Business strategy
- Strategic insight and ability to identify business opportunities and create strategy
- Ability to influence cross-functional internal and external teams
- Analytical thinker with ability to interpret data to identify key insights that drive change
- Strong communication and experience with executive level presentation
To be eligible for this position, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this position.
About Us
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing.
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