Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area, Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.
About The Role
We’re looking for a Senior Web Developer to join the Front marketing team to manage, build and optimize Front.com. You will have ownership of our website technology stack to optimize and improve it, creating best-in-class customer experiences for new leads and existing customers. You will take charge of continually optimizing our publicly-facing pages based on business data and internal needs while advocating for modern technical solutions / enhancements to help scale our existing processes.
What will you be doing?
- Own front-end web development projects from scoping through implementation and optimization.
- Partner closely with additional members of our marketing, design, and content teams as a technical stakeholder to influence and drive project outcomes.
- Redesign web pages and update existing sites based on high-fidelity designs.
- QA and troubleshoot website UI, performance issues, and bugs when they arise.
- Support design and development of A/B tests and other website optimization efforts.
- Follow and communicate industry best practices on web development such as accessibility, website performance, and site architecture.
- Support website sprint management with scoping, setting stakeholder expectations, and proactively communicating potential risks/delays.
What skills & experience do you need?
- Bachelor’s degree in Computer Science, Computer Engineering, or equivalent professional experience.
- At least 5 years of front-end development experience managing, developing, and deploying changes across high traffic, public-facing websites (SaaS industry preferred).
- Experience managing websites via a headless CMS (content management systems) such as Craft, Contentful, Sanity.io, etc.
- Experience with two or more open-source CMS (WordPress, Grav, Ghost, Hubspot, Jekyll, etc.)
- Significant experience developing in JavaScript (Node.js) via TypeScript and using package managers such as Yarn, NPM, and Homebrew.
- A history of building and managing websites in React and/or Next.js and using PHP with databases.
- Experience working on marketing teams as an individual owner or as part of small (<5) development teams.
- Proven experience working with third-party APIs, GraphQL, and modern CSS frameworks such as Tailwind CSS.
- Experience managing code changes across local, pre-production, and production environments using containers (DDEV, Docker, etc.) and virtualization.
- Experience deploying web apps across a variety of cloud platforms such as Vercel, Heroku, Netlify, etc.
- Previous experience working on website redesigns and CMS migrations.
Bonus
- A proven history of optimizing websites for speed and mobile performance.
- Familiarity with A/B testing, feature-flagging, and personalization.
- Example projects deployed with modern PHP frameworks such as Laravel, Symfony, CodeIgniter, etc.
- Experience building interactive tools such as calculators, animated reports, and surveys.
- A publicly available personal, portfolio or resume website.
Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice.
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