SVP, Americas Delivery Center Head
Cognizant Overview
Cognizant Technology Solutions (NASDAQ: CTSH) is one of the world’s leading professional services companies, helping clients become data-enabled and data-driven in the digital era. With annual revenues of $19 billion and a market value of $38 billion, our industry-based, consultative approach helps companies evolve into modern businesses. By leading clients in leveraging technologies essential to modern enterprises such as IoT, artificial intelligence, digital engineering, and cloud, we enable new business and operating models that unlock new value in markets around the world. Cognizant’s unwavering focus on our clients is led by over 336,000 associates, who deliver services and solutions tailored to specific industries and the unique needs of the organizations we serve.
Cognizant Américas, Delivery Center Head
At Cognizant, the Americas market is $15 Billion within the Global Commercial Business supported. As part of our global delivery network, our clients use a combination of on-shore (i.e., client site, on-shore delivery center, or remote), near-shore, and off-shore delivery resources. Today, we have 45,000 delivery associates working across Americas. US clients are increasingly turning to Canada and Latin America (LATAM) for near-shore services for their growing Technology and BPO demand. The hybrid (remote) work model, along with access to talent, cultural familiarity, time-zone alignment, reasonable legal standards, and government support, have made Canada and LATAM very attractive for services. Our Fortune 500 clients across all industries have a growing need to leverage our capabilities from our near-shore operations.
Role Responsibilities:
- Build strategy for growth, effective delivery, and optimized cost.
- Plan, execute, and manage the ODCs and RDCs across the Americas.
- Ensure timely staffing and hiring from the Service Lines.
- Deliver high quality services and strong customer satisfaction.
- Achievement of the cost targets identified for the Americas business.
- Collaborate with Market Business Unit (BU) Commercial leaders to support and enable the operations and delivery for the identified anchor clients.
- Collaborate with Service Lines and Delivery leadership to ensure timely staffing and to develop and scale competencies aligned to the core service offerings and industry solutions.
- Collaborate with Real Estate leadership for delivery Center expansion and Return to Office requirements.
- Provide inputs for building a go-to-market strategy for selling Cognizant services in Country.
- Develop a Branding/Marketing plan to strengthen our branding to attract both clients and talent.
- Oversee day-to-day running and operations of the ODCs and RDCs with the Operations & Support teams.
- Prepare country budget, manage P&L and associated components like utilization, expenditure, investments, etc. as per Center budget.
- Report on Center status and health (financials, delivery, stability).
- Oversee and work together with all local and global Corporate Support Functions that support the local operations across the various countries.
Other Responsibilities:
- Provide critical country leadership and serve as country operations head.
- Represent Cognizant with Local Government and Agencies.
- Represent Cognizant with Media and Analysts.
- Manage Cognizant global partners in country.
- Support and host client visits across Americas ODCs and RDCs.
Qualifications and Experience:
- Must have an overall experience of 20+ years.
- Must have a solid understanding of Service Center & Business Process Outsourcing business.
- Must have financial knowledge and understanding of cost & pricing structure.
- Must have experience in managing and driving the delivery and operations growth strategy for a multinational services company.
- Must have experience in delivering complex deals in the context of a global delivery model.
- Must have deep understanding of nearshore services, particularly Canada and LATAM.
- Other functional knowledge in areas like IT Infrastructure Support, Application Management & Support, Finance & Accounting, etc.
- Ability to lead a diverse team and operate effectively in a matrix structure.
- Demonstrated ability to build, communicate and execute business and operations strategies.
- Should have experience in growing teams and managing overall infra and support.
- Should be able to work well with Recruitment to get correct talent within each of the markets in Americas.
- Fluent English is a must.
Education:
BSc/BA required; MSc/MBA degree preferred.
Location: United States
The annual salary for this position is between $350,000 - $400,000 depending on the experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
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