The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S., supporting 15,000 healthcare professionals and team members at more than 1,000 health and wellness offices across 46 states in four distinct categories: Dental care, urgent care, medical aesthetics, and veterinary care. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and AZPetVet veterinary.
As a reflection of our continued growth, we have an exciting opportunity to join our Marketing and Customer Experience organization as a Senior Product Manager, Practice Management Systems for Aspen Dental. This is a critical role in the organization driving new product development experiences for all office staff and for those who lead and support the offices. The Senior Product Manager will identify problems through in-field discovery and data analysis, define opportunities, and deliver products on the product roadmap to ensure a world-class office staff and provider experience at every touchpoint. The Senior Product Manager will also execute new product development activities and work cross-functionally to define and manage the product lifecycle with key stakeholders.
Duties And Responsibilities
- Own a major practice management capability for providers.
- Partner with business stakeholders to align on a product vision, strategy, and roadmap for his/her product area in support of corporate goals and objectives.
- Lead and conduct in-field discovery sessions to identify “voice of the user” pain points and opportunities to provide a business perspective on the value of the product roadmap and backlog.
- Conduct data analysis to quantify the value your solutions will deliver.
- Identify and assess opportunities against business goals. Prioritize those opportunities with internal stakeholders and external partners to build and maintain a product roadmap.
- Translate a product roadmap into a product backlog and lead matrixed teams using agile development methodology.
- Work with business stakeholders on defining requirements, with UX team on usability, and Technology teams on feasibility. Lead short feedback cycles and act as the voice of the business with UX and Tech.
- Understand product strategy for the digital and marketing portfolio and work to complete supporting market analysis and business cases.
- Drive a product through its entire development cycle, from concept to launch to lifecycle management, with a strong focus on details while never losing sight of the big picture.
- Lead cross-functional teams to execute on product management (UX Design, Visual Design, IT, Engineering, Operations, Customer Care, Quality, Marketing, Finance, and Legal).
- Analyze and develop differentiation against key competitors by understanding market landscape, emerging technology, and customer needs and trends.
- Work closely with select internal and external customers to gather requirements and assist marketing with customer presentations as the product expert.
- Support any required RFI/RFP boilerplates, training, tools, collateral, and knowledge bases.
- Partner with all internal departments to align & prioritize the long-term strategy and short-term Now/Next/Later roadmaps.
Education/Skills/Characteristics
- Minimum 3 years of User and UX-focused product management experience, ideally focusing on enterprise systems for distributed office staff.
- Demonstrated success in executing and directing product management activities in multiple areas.
- Desire to leverage data skillset (i.e., SQL, python) for a hypothesis-driven analysis approach.
- Ideal candidate has experience in designing, implementing, and iterating on enterprise experiences for use in physical healthcare or retail industries.
- Ideal candidate also has the technical and operations acumen to understand the implications of data, back-end services, and operations on the user experience and vice versa.
- Experience working with a clinical staff ideal.
- Expertise in metrics in a data-driven environment.
- Clear passion for TAG’s mission.
- Proven skills to collaborate with cross-functional teams, and able to influence others to support decisions.
- Ability to be self-directed to solve business issues in a defined product area.
- Ability to make decisions about and prioritize own work.
- Entrepreneurial with a strong inclination towards action, preferably with experience at a startup or highly dynamic environment.
- Creativity in managing culturally diverse customers, changing requirements, and shifting priorities for product development.
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Salary: $140,000 - $170,000 + bonus opportunity.
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