Title: Digital Product Manager
Location: Hybrid 3 days on site: Minneapolis, MN, Atlanta, GA, San Francisco, CA, Cincinnati, OH, Chicago, IL, New York City, Irving, TX, Charlotte, NC
Client Website: US Bank - www.usbank.com
Duration: 12 month contract
TOP REQUIREMENTS: Ideally senior level product managers with 10+ years of experience in financial services product management at a bank or brokerage. Jira proficiency and Agile ways of working are a must.
Job Description:The Digital Product Manager role will partner on the Consumer credit card servicing platforms to better meet consumer expectations regarding best-in-class experience, speed to market, and market leading capabilities while maximizing reusability for U.S. Bank's technology investments.
You'll work in a cross-disciplinary and diverse team focused on bank branded Pay Over Time and Digital Wallet responsive digital experiences, enhancing existing solutions to meet best-in-class expectations and close digital feature gaps. You'll co-create an approach that improves on speed to market and market leading capabilities.
Our ideal Digital Product Manager cares deeply about creating digital experiences that exceed customers' expectations. In addition, having a growth mindset that effectively translates the experience into higher customer adoption, engagement, sales, and lower cost to serve. You'll love this job if you are excited about building a world-class digital experience, partnering with key stakeholders across the enterprise to prioritize core banking digital experiences that align and add value to the consumer digital segment objectives. You'll fit in if you are excited about reducing customer pain points and sharing strong thought leadership, best practices, and innovative thinking with your peers.
As a Digital Product Manager Consumer Card Servicing you will:- Lead full stack agile teams in support of building new Pay Over Time credit card capabilities. You will also be expected to lead development over certain digital wallet functions.
- Own and drive the roadmap for capabilities assigned to the team setting, tracking, and achieving execution milestones.
- Partner deeply with business line leaders to understand the needs of card holders in balance with customers' ability to consume new experiences.
- Create and execute digital experience customer communications in collaboration with internal and external partners.
- Actively participate in internal digital experience leadership strategy discussions to help drive decision-making and keep migration strategy alignment on task.
- Act as a liaison between the business line and Agile delivery teams, ensuring the teams understand the vision for the products. Work closely with development teams as enhancements are worked on/completed.
- Advocate and embody customer-obsession, within and outside the Chief Digital Office organization, resulting in simple, innovative, lovable digital products/experiences.
- Work in a matrixed leadership of capability managers, delivery managers, architects, UX Design, scrum masters, business lines, and other product managers to evangelize the best solutions and facilitate execution across various stakeholders.
Basic Requirements:- Bachelor's degree in business, marketing, computer science or related field, or equivalent work experience.
- 10+ years of product management experience.
- Experience leading digital product management teams within Financial Services, Fintech startup or large technology company.
- Experience working in an Agile framework.
- An understanding of Financial Services, Banking and Fintechs.
- An understanding of UX Design and research.
- Professional experience in the digital space or information technology systems development.
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