Viceroy Chicago
1118 N State Street
Chicago, IL 60610, USA
Viceroy Chicago, located at the site of the 1920's-era Cedar Hotel, among historic mansions and just steps to the Magnificent Mile and Lake Michigan, offers a locally-inspired luxury experience with 180 guestrooms, including 18 suites. Explore modern, Midwest flavors at the hotel’s restaurant or head up to the rooftop bar, pool, and lounge, perched 18 stories high for a sweeping panorama of Great Lake views and Chicago’s iconic skyline.
General Responsibilities Include:
- Ensuring profitability of the Food and Beverage department, maximizing revenue and controlling costs.
- Work cohesively with the Executive Chef and departmental managers to create revenue opportunities through ongoing activations, menu enhancements, and refreshed concepts.
- Collaborate with property Director of Sales on marketing, events, and catering opportunities to grow income streams.
- Maintain and improve food and beverage service standards with the objective of consistently meeting and exceeding guest expectations.
- Lead departmental managers in overseeing staff training and development, coaching, and counseling when necessary with Human Resources.
- Monitor guest survey feedback relative to guest satisfaction with food and beverage offerings to maintain the highest level of guest satisfaction, reviewing results with colleagues to develop appropriate corrective actions and ensure implementation.
- Complete menu analysis to remain market-relevant and profit-driven at all times.
- Monitor and analyze the activities and trends of competitive restaurants, bars, and other hotel's banqueting departments to drive profitability within the hotel’s outlets.
- Handle all guest complaints, requests, and inquiries relative to food and beverage service in the various restaurants.
- Conduct monthly food and beverage meetings, and daily briefings with outlet managers and supervisors.
- Identify and develop talents within departmental colleagues for future growth opportunities.
- Lead by example with respect to the Viceroy Ideology, Values, Brand Standards, and champion appearance and hygiene guidelines.
- Perform other job duties and projects as directed.
Skills/Knowledge Required:
- Effectively present information to customers, clients, and colleagues.
- Service-oriented and able to multi-task.
- Knowledge of Food and Beverage operations and health and safety standards.
- Approachable and authentically engaging demeanor.
- Strong organizational and problem-solving skills.
- The ability to motivate and inspire others to work cooperatively to achieve designated goals.
Physical Requirements:
- Must be able to walk and stand for up to four (4) or more hours in length. Position requires walking and giving direction most of the working day. Length of time for these tasks may vary day to day and task to task.
- Must be able to bend, stoop, squat, and stretch.
- Must be able to occasionally lift items up to 15lbs on a regular and continuous basis.
- Requires grasping, standing, sitting, walking, repetitive motions, listening and hearing ability, and visual acuity.
- Talking and listening occur continuously during communication with guests, supervisors, and subordinates.
Qualification Standards:
- Excellent knowledge of computer accounting programs, P&L proficiency, and analytical skills are required.
- Bachelor’s Degree or equivalent preferred.
- Experience in a luxury/lifestyle hotel/resort background required.
- A minimum of 5 years’ experience as Director of Food and Beverage in a similar size scope/operation.
- Nightlife, lifestyle, or luxury brand experience preferred.
Viceroy Chicago participates in the Department of Homeland Security's E-Verify program to verify the employment eligibility of all newly hired employees.
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