Position Summary
As the Human Resources Shared Services Director, you will lead a dynamic team dedicated to designing and managing global HR operational processes. You will leverage cutting-edge HRIS and other systems to efficiently store, report, and process HR information. This pivotal role involves close collaboration with various functions both within and outside of HR, requiring a deep understanding of interdependencies, HR risks, and the diverse needs across the company.
What will your job entail?
- Process Optimization: Lead the design, implementation, and continuous improvement of standard operating processes to enhance HR Shared Services effectiveness and outcomes. This includes overseeing Business Continuity plans, mitigation strategies, recognition awards, HR compliance and audit support, and HR vendor contracting & invoicing.
- Risk Management: Identify and address HR compliance risks, from talent management issues to regulatory challenges, ensuring the company remains compliant and proactive.
- HR Systems Expertise: Serve as a key user of HR systems (Workday), supporting HR functions and key business partners with expert knowledge and guidance.
- Workflow Management: Oversee the intake of new work and processes with COE partners, assign and train team members, and establish best practices within the department.
- Issue Resolution: Act as an escalation point for complex issues within the COE Services team, providing solutions and support.
- Resource Management: Manage relationships and staffing for contingent workers, ensuring optimal resource allocation.
- Data-Driven Insights: Monitor key trends, evaluate metrics, and provide actionable insights to the HR Shared Services Leader, recommending solutions for operational excellence.
- Partnerships & SLAs: Collaborate with COE leaders to establish and support SLAs, understanding trends and volumes to plan for the year and manage team operations effectively.
- Data Integrity: Maintain the highest level of data integrity, identifying and reconciling inconsistencies as needed.
- Immigration & Mobility: Manage immigration and mobility processes, including expat and bubble assignments, ensuring smooth transitions and compliance.
- Team Structure & Efficiency: Assess and implement an efficient team structure to perform HR operational work effectively.
- Legal Compliance: Ensure HR operational processes are up-to-date with legal obligations, addressing non-compliance matters promptly and effectively.
- Team Leadership: Manage, support, and guide the HR Shared Services team, delegating tasks, assessing performance, and providing feedback and training opportunities.
- Leadership Excellence: Demonstrate exceptional leadership qualities, attracting and retaining top talent, fostering a high-performance culture, and leading with integrity, humility, accountability, and courage.
- Mission & Values: Uphold the company’s mission and values through accountability, innovation, integrity, quality, and teamwork.
What will you bring?
- 10-12 years of experience in the Human Resources or related function with progressively increasing responsibility with a deep understanding of the HR services capability in a matrixed organization.
- 5+ years of experience leading teams or direct reports, including some experience leading a HR operational team.
- Knowledge of all federal, state, and local regulations and compliance requirements related to HR operations.
- Proven expertise in optimizing and enhancing HR processes.
- An understanding of compliance requirements and HRIS systems with an ability to generate and analyze reports as needed.
- Strong business acumen to align HR strategies with organizational goals.
- An ability to work collaboratively with cross-functional teams with a passion for building/maintaining strong internal and external relationships.
- SHRM Senior Certified Professional certification plus (or equivalent SPHR-HRCI) or combination of skills, education and experience.
Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.
How We Support Our Teammates
Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them — and their family members — achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more.
The target salary range for this position is $129,200.00 - $169,575.00 annually.
The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website https://benefits.ryansg.com/.
We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at HR@Ryansg.com.
The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
