Exciting Opportunity: Vice President of Customer Experience
Location: DMV Area
CORY is hiring a Vice President of Customer Experience who is passionate about driving growth through strategic initiatives. This role will report to the CEO and COO and is a crucial position tasked with defining and executing a best-in-class customer experience throughout their journey.
About Our Client:
Our client is an innovative Real Estate company that manages a national network of tenant-based spaces to support small businesses. They are expanding nationwide and looking for talented industry leaders to join their team!
Your Responsibilities as a Leader:
- Develop long-term cohesive brand strategy and annual plans, including business objectives, consumer and channel strategies, and translation of approach to the consumer.
- Execute and uphold customer experience methods to guide a human-centered approach to transforming customer experiences: Data gathering, experience analysis, persona development, journey mapping, co-creation, service blueprinting, concept testing, and storytelling.
- Develop and maintain in-depth knowledge of customer experiences within the business channels and form key relationships with associated stakeholders and leaders.
- Guide the sales team and onsite managers in the sales process for each location.
- Create, plan, and manage the sales pipeline, including weekly/monthly/quarterly goals and occupancy targets.
- Conduct surveys and attend networking events to gather feedback and further drive effective and appropriate marketing tactics.
- Keep up with ongoing trends in the Customer Experience space and bring back relevant updates and changes to define.
The Skills & Experience You Possess:
- 5-10 years experience in driving customer growth, strategic partnerships, and scaling business.
- Analytical and critical thinker with the ability to connect multiple people to assess and propose improvements to the business.
Perks and Benefits You'll Receive:
- $150K - $175K Base Salary.
- Competitive full benefits package.
How to Apply & Be Selected:
Send your resume to resumes@coryexecutive.com, and our team will reach out with next steps if selected.
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