We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
The Sr. Manager Fraud Strategy will report to the Sr. Director of US Fraud Management and is responsible for the management of fraud risk policies and strategies within the US Region. The incumbent will identify fraud risk exposures, develop and implement fraud risk mitigation strategies to minimize fraud losses for the bank, and ensure the customer experience with fraud management is strong. The role includes working with a team of fraud experts dedicated to crafting strategies to mitigate CIBC’s fraud exposure and to supporting a strong understanding of CIBC’s fraud experience.
In this role, the candidate will support and engage with line of business partners on client fraud issues, fraud education/ fraud risk and mitigation subject matter expertise to Line of business projects. The candidate will also be responsible for assessing fraud trends, developing mitigation plans and the development of plans to close Fraud Capability Assessment Gaps and meet US EXCO commitments.
In addition, the candidate will collaborate with the Enterprise Fraud function and LoBs within CIBC’s US Region to maintain a current understanding of the risks associated with products/services, develop/execute a strategic roadmap to manage fraud risks. Key to the success in the role will be ongoing measurement of the effectiveness and the ability to adjust fraud strategy over time as required to proactively address the changing risk environment.
Key Accountabilities
- Operations and Risk Management - Identify both fraud risk exposures and fraud-related client impacts proactively through data analysis and operational observation such that fraud rules, policies and procedures can be optimized to limit fraud risk and optimize client experience.
- Support fraud strategy policy development to mitigate fraud risk and optimize the client’s experience.
- Evaluate the prevention potential of new technologies and/or process changes for the purpose of mitigating fraud and optimizing client experience.
- Relationship Management - Consult with internal partner groups including line of business, Corporate Security and Fusion to identify emerging issues and potential fraud exposures. Liaise with and attend fraud risk forums to identify emerging trends, new technologies and industry best practices. Maintain contact with external organizations and vendors/suppliers; external organization such as payment associations for purposes of shared reporting and benchmarking, external vendors for purposes of evaluating new fraud prevention technologies.
- Participate and collaborate in the creation of a culture that promotes analytics-driven decisions backed by investigation and collaboration around risk data.
- Develop client and employee-facing fraud awareness initiatives in collaboration with other functional areas (e.g., 2LOD, lines of business).
- Responsible for knowing the amount of external fraud exposure at the bank and the amount of fraud identified as part of the fraud strategy program.
- Manage third-party vendors that provide fraud controls. Ensure those controls are operating effectively.
- Identify major areas of fraud risk exposures proactively through data analysis and consultations with partner groups.
- Use data analysis to monitor the effectiveness of fraud risk driven strategies and promptly recommend refinements as necessary.
- Review new initiatives, existing processes, and programs for compliance with fraud management policies and/or other recognized fraud control industry standards.
- Provide insight and requirements to larger projects with fraud implications.
- Prepare clear documentation consisting of narratives and data/process flow diagrams to illustrate not only the risks and impacts but also the proposed business solutions.
- Champion and/or sponsor strategic fraud initiatives/projects for the US Region 1 LOD Fraud Management team.
- Attend formal and informal industry meetings to support and influence industry fraud initiatives and to gather information to support CIBC specific strategies.
- Work closely with fraud contacts at other organizations to develop new ideas and approaches and to benchmark CIBC's current capabilities.
- Liaise or attend fraud risk forums as required to maintain an awareness of fraud trends, technology and standards.
- Provide oversight in the preparation, consolidation, and reconciliation of operational risk data.
- Oversee analysis to assess the effectiveness of risk mitigation strategies and control processes.
- Develop robust methodologies for forecasting operational losses.
- Champion required changes to strengthen Fraud Management's risk intelligence capabilities.
- Recommend and manage the development of new/enhanced reporting systems, policies, procedures, and controls to address known deficiencies.
- Provide oversight in the reporting and publishing of operational risk metrics.
Qualifications
- Bachelors Degree or equivalent experience.
- 5+ years in fraud prevention for a Domestic Bank or Large and Foreign Banking Organization (LFBO) from both a strategy and operations perspective. Maintains a robust fraud peer network by way of fraud consortium memberships and participation.
- Strong subject matter knowledge of banking product, services, channels and the associated risks, with acknowledged expertise in at least one of these categories.
- Excellent research and presentation skills.
- Proficiency in MS Office, especially MS Excel, PowerPoint.
- Ability to collaborate effectively and follow up to ensure achievement of deadlines, outcomes and results.
- Ability to effectively present information within and across team both verbally and in writing.
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Expected End Date: 2024-10-01
Job Location: IL-70 W Madison St, 8th Fl
Employment Type: Regular
Weekly Hours: 40
Skills: Fraud Controls, Fraud Prevention, Ideation, Mitigation Planning, New Initiatives, Personal Initiative, Risk Mitigation Strategies, Roadmapping.
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