JOB PURPOSE
To promote brand loyalty to customers in order to guarantee the quantitative and qualitative assigned objectives. To represent the Company, ensuring the implementation of all directions received from the Retail Department and Store Manager.
RESPONSIBILITIES
BUSINESS
- To be constantly up-to-date regarding fashion trends, monitor competitors and communicate the information to the Sales Staff.
- Reflect the corporate image in terms of standing and ensure that the Staff is also aligned.
- Support the Store Manager in guaranteeing excellent customer welcome and service and in maintaining the qualitative standards required by the brand.
CUSTOMER
- Promote customer loyalty.
- Foster a Client-centric mindset by developing and maintaining solid Client relationships.
TEAM
- Support the Store Manager in promoting an entrepreneurial and team spirit using effective communication and ensuring efficient organization.
- Ensure professional growth and training of the staff by sharing development plans with the Store Manager.
RETAIL
- Develop a proper sales strategy, in cooperation with the Retail Merchandising, Visual Merchandising and Retail Operations teams.
- Ensure synergy and cooperation between front and back office.
- Ensure that the Store image and product care are in line with corporate standards and secure that the Staff is responsible and committed to maintain these standards.
KNOWLEDGE AND SKILLS
- Business driven
- Leadership and team management
- Ability to motivate and persuade people
- Strong customer service mindset
- Natural ability to welcome our client
- Confident, enthusiastic and positive
- Mature and assertive
- Organized and detail oriented
- Market and product knowledge/passion
- Business/Retail Management degree or equivalent is a plus
- Interest in luxury/fashion, art and design
- English is a must; other languages are a plus
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