Choice Hotels International, Inc (NYSE:CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com.
The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.
Key Responsibilities
- Participates in the development and implementation of business strategies for the hotel which are aligned with Choice Hotels overall mission, vision values and strategies
- Participates in the development of the hotel’s business strategies
- Develops and implements strategies for hotel operations that support achievement of the hotel’s goals
- Monitors status regularly and adjusts strategies as appropriate
- Develops the annual budget in conjunction with the Executive Committee
- Participates in the development of the annual marketing, sales and yield management plans and strategies
- Continually improves hotel operations and adheres to Radisson Blu brand standards
- Manages the operation of the Rooms Division area
- Oversees the operations of Housekeeping and Guest Services, ensuring implementation of standards and procedures and that work schedules are adequate for operational needs
- Responsible for providing exceptional leadership and guidance to the Rooms Division team through example, sharing of knowledge and skills and a hands-on, open door leadership style
- Responsible for maintaining clear communication between all departments to ensure consistent service
- Facilitates the coordination of marketing initiatives, sales site visits and special housekeeping requests, reservations, etc., to ensure understanding by hotel operations of procedures that may impact potential guests
- Develops and implements processes and procedures for assigned departments which support achievement of service and financial goals
- Ensures rooms department controls costs by adhering to standards of operations for forecasting, budgeting, scheduling, payroll control and other expense management systems
- Monitors all rooms related systems that directly impact the guest, to ensure proper procedures are in place and followed which allow for an outstanding guest experience.
- Prepares and analyzes reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel
- Analyzes business forecasts and maximizes productivity by adjusting schedules accordingly
- Ensures rooms department is in compliance with all hotel policy and procedures
- Maximizes profitability and revenue by directing rooms (including front office and housekeeping operations)
- Develops and implements operating procedures and standards that support employees’ in their effort to deliver Yes I Can! service and teamwork
- Analyzes business results on a regular basis and takes action to improve results as appropriate
- Leverages system-wide expertise and resources where possible in order to incorporate best practices and deliver services on a cost effective basis
- Sets objectives for each department and supervises the department manager.
- Implements the approved budget; monitors revenues and costs on a daily basis and takes corrective action
- Controls cost by adhering to standards of operations for forecasting, budgeting, scheduling, payroll control and other expense management systems.
- Develops and implements strategies and practices which support employee engagement
- Develops and recruits the human resources necessary to achieve hotel and Management Services’ goals
- Directs the development and implementation of strategies and practices which support employee engagement throughout the hotel
- Oversees all facets of human resources management including the recruitment and selection, training & development, compensation, recognition and performance management of the work force
- Takes active role in recruitment and selection of qualified candidates
- Communicates performance expectations and provides employees with on-going feedback
- Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
- Drives employee engagement through the creation and implementation of departmental action plans
- Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork
- Communicates and reinforces the vision for customer service to all managers, supervisors and employees
- Creates an environment that encourages employees to provide the service brand behavior hospitality and teamwork
- Ensures that all minimum requirements of the 100% Guest Satisfaction Guarantee are in place and understood by all employees
- Ensures that the hotel delivers 100% Guest Satisfaction by developing customer feedback avenues (soliciting input, reports, etc.) and focusing management team on identifying trends and developing and implementing solutions
- Creates an environment that provides employees with the tools, training and environment they need to deliver the service brand behavior and teamwork
- Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest
Requirements/Skills
- Minimum of five years work experience in hotel management
- Bachelor’s degree preferred
- Experience managing to brand standards
- Ability to resolve conflicts with guests, supervisors and employees
- Excellent communication skills, ability to influence situations
- Able to collaborate effectively with other hotel employees and managers to ensure teamwork
- Knowledge of hotel operations including: preparation of business plans, budget forecasting, quality assurance programs, hospitality law and long range planning
- Strong Microsoft Office suite and reporting system skills
- Able to create a diverse and supportive work environment
- Willing to work a flexible schedule including weekends and holidays
- Adheres to the policies and procedures of the hotel
Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.
In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.
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