The Office of Research, Operations and Innovation is dedicated to enhancing operational efficiencies and services in collaboration with all departments and agencies under Cook County government. The office currently focuses on the following areas: Performance Management and Process Improvement. Performance Management involves helping departments improve their effectiveness by setting clear goals, developing performance metrics, aligning efforts with organizational objectives, tracking progress, and identifying areas for improvement. Process Improvement includes working with teams to analyze current processes, identify bottlenecks or inefficiencies, and implement solutions that enhance outcomes.
Perform moderately complex analyses, studies, and surveys for the Bureau/Department in connection with performance management, organizational planning, operations and workflow analysis, staffing, systems and procedures, cost control, space planning, and energy management. Prepare recommendations and reports designed to improve operations and productivity and make the best use of available resources. Prepare blueprints, procedural manuals, charts, and other graphic and written materials to be used in formulating management plans, directives, and operational goals. Provide instruction and direction to others as necessary. Consult other staff and leadership for more complex issues and challenges.
Minimum Qualifications
- Graduation from an accredited college or university with a Bachelor's Degree and
- Four (4) years of business operations, project management, change management, government program administration/operations or directly related experience or
- An equivalent combination of education and/or experience is required.
Preferred Qualifications
- Graduation from an accredited college or university with a Master's Degree.
Candidates who are contacted will be required to produce original required documents (e.g., current driver’s license, diploma, school transcript, certifications, etc.) listed on the Notice of Job Opportunity within five (5) days of being extended an offer, in writing, by the Bureau Chief of BHR (or designee). Candidates will be notified of how to submit required documents.
- Degrees awarded outside of the United States with the exception of those awarded in one of the United States territories and Canada, must be credentialed by the World Education Services (WES), Educational Credential Evaluators (ECE) or a National Association of Credential Evaluation (NACES) member organization.
KNOWLEDGE, SKILLS, ABILITIES AND OTHER CHARACTERISTICS
- Skill in analysis and ability to understand and grasp details, policies, protocols, systems, procedures, and technical vernacular as they pertain to County offices and agencies.
- Ability to learn and understand the operations and organization of a governmental entity.
- Knowledge of the Microsoft Office Suite. Skill in PowerPoint, Excel, and Word. Ability to perform data changes and data entry functions.
- Ability to communicate effectively, both verbally and in writing, with internal personnel and the general public.
- Ability to prepare and present project outlines, reports, or statistical presentations to others.
- Skill in executing moderately complex data collection, synthesis, analysis, reporting, and development of recommendations to support functional area(s), where analysis is often procedural and straightforward.
- Ability to provide support and collaborate with team members and entry-level management to drive accuracy and precision in analysis.
- Knowledge of procedural analytical practices to perform moderate studies and continually adopt new methods.
Physical Requirements
Sedentary Work involves exerting up to 10 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.
The duties listed are not set forth for purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a job title or those to be performed temporarily outside an employee's normal line of work.
VETERAN’S PREFERENCE
When applying for employment with Cook County Government, preference is given in the application process to honorably discharged Veterans who have served in the Armed Forces of the United States for more than 180 consecutive days, or during War Time. To take advantage of this preference a Veteran must:
- MEET THE MINIMUM QUALIFICATIONS FOR THE POSITION.
- IDENTIFY THEMSELVES AS A VETERAN ON THEIR EMPLOYMENT APPLICATION BY ANSWERING YES TO THE QUESTION “Are you a military veteran?”
- ATTACH A COPY OF THEIR DD 214, DD 215 or NGB 22 (NOTICE OF SEPARATION) AT TIME OF APPLICATION FILING. IF YOU HAVE MULTIPLE DD 214S, 215S, OR NGB 22S, PLEASE SUBMIT THE ONE WITH THE LATEST DATE. COAST GUARD MUST SUBMIT A CERTIFIED COPY OF THE MILITARY SEPARATION FROM EITHER THE DEPARTMENT OF TRANSPORTATION (BEFORE 911) OR THE DEPARTMENT OF HOMELAND SECURITY (AFTER 911).
The Cook County Department of Veterans Affairs can assist you with obtaining a certified DD214 and having it recorded for you at no charge. Please contact veterans.affairs@cookcountyil.gov
VETERAN MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS AT TIME OF INTERVIEW.
Benefits Package
- Medical, Dental, and Vision Coverage
- Basic Term Life Insurance
- Pension Plan and Deferred Compensation Program
- Employee Assistance Program
- Paid Holidays, Vacation, and Sick Time
- You May Qualify for the Public Service Loan Forgiveness Program (PSLF)
http://www.cookcountyrisk.com/
The County has a hybrid work environment which allows employees telecommuting and flexible scheduling options.
- This position requires successful completion of post-offer tests, which may include a background check, drug screen and medical examination.
Falsification of any information in the application process will result in disqualification, dismissal after hire, and/or placement on the County’s Ineligible for Rehire List for a period of two (2) or five (5) years. For current County employees, such falsification may result in discipline, up to and including termination, and placement on the County’s Ineligible for Rehire List for a period of two (2) or five (5) years.
EEO Statement
Cook County Government is an Equal Employment Opportunity (“EEO”) employer. Cook County prohibits illegal discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to race, color, sex, age, religion, disability, national origin, ancestry, sexual orientation, marital status, parental status, source of income, housing status, military service or discharge status, gender identity, genetic information, or any other protected category established by law, statute or ordinance as further defined in Chapter 44. Human Resources, Article II. Personnel Polices, Section 44-53 of the Cook County Code of Ordinances and Chapter 42. Human Relations, Article II. Human Rights, Section 42-35 of the Cook County Code of Ordinances.
NOTE: As an internal candidate, should you be offered the position, salary allocations shall abide by the Cook County Personnel Rules.
- Must be legally authorized to work in the United States without sponsorship.
Social Media Disclaimer
The County’s hiring process is governed by the Cook County Employment Plan which prohibits employment actions from being influenced by any Political Reasons or Factors for Non-Exempt Positions. The advertisement of this position by any individual does not constitute an offer or promise of employment, promotion, or any other employment action and shall not influence the County’s hiring decision.
