The Technical Account Manager will create and maintain the relationship between TriForza and our customers to ensure the highest levels of success and value are achieved by both organizations. You’ll be an advocate for your client to ensure their voice is included in new feature development, ensure they are realizing value from our products, and maintain a positive relationship with the customer's leadership team.
At TriForza, we use technology to drive digital transformation and advance customer experiences across the oral health industry to promote access to affordable and quality care for everyone – with no one left behind. We succeed because of a shared commitment to a set of values that guide everything we do – for our customers, for our communities, and for each other. We are Accountable. We lean in with Courage. We stay Curious. We are Inclusive. We act with Integrity.
We offer a highly competitive medical, dental and vision plans as well offering a generous 401k match and all employees start accruing vacation and sick time from their very first day. We empower employee development through our tuition reimbursement plan, professional development plans, and employee-led communities.
The pay range for this position In Western Washington varies between $109,200.00 – $155,400.00, and for Eastern Washington varies between $89,700.00 – $127,650.00. Washington Dental Service and its affiliates, including Delta Dental of Washington, Arcora Foundation, and TriForza intends to offer the selected candidate a base pay within this range, dependent on job-related, non-discriminatory factors such as experience. Base pay will also be adjusted based on the candidate's geographic location.
Essential Responsibilities include the following: The list of responsibilities listed is not intended to be comprehensive. Washington Dental Service and its affiliates reserve the right to change the responsibilities at any time with or without notice.
- Establish and grow business and technical relationships while handling the day-to-day partner interactions to lead all aspects of cyclical performance and service level reviews, delivery tracking of new features, and development of new opportunities for your clients.
- Understand the technical requirements of each partner and work closely with the internal development teams to guide the direction of partner product offerings.
- Develop and implement a strategic partner development plan to attract and retain customers, including the creation of detailed account plans to track partner progress and achievement to goals.
- Identify and pursue new opportunities with potential clients through market research, networking, and relationship building.
- Work internally to define and implement joint technology, marketing, and sales initiatives to help to deliver the overall go-to-market strategy.
- Create and implement the team's business plan with key internal partners to build & articulate value propositions around TriForza’s product offerings.
- Identifies, assesses, and mitigates risks, providing recommendations for risk management and contingency planning.
- Closely monitor partner pipeline, performance metrics, solution features, customer adoption, and feedback to identify areas for improvement to improve our partner experience.
- Analyze technical integrations and invoice data and be able to effectively communicate issues and resolution paths.
Experience, skills, and education do you need to have to succeed in the position: The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully perform the essential functions of the position.
- 8+ years of experience in partnership management or business development software, cloud, or SaaS markets
- 10+ years of experience in project management and delivery and/or program-management
- Experience engaging, influencing, and selling to senior leaders.
- 5+ years of developing, negotiating, and driving business agreements experience.
- Experience interpreting data and making business recommendations.
- Experience with technology transformation initiatives.
- Experience with product methodology and LEAN methods including Agile development and continuous process improvement, preferred.
Washington Dental Service and its affiliates is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
