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Key customer service leadership position responsible for leading the program management team at the site to advocate for the customer and Creations’ needs and translate the needs into action. The Director of Program Management represents voice of the customer internally and the voice of the business externally. The Director of Program Management leads the program management team to create, manage and execute account strategies for assigned customers in order to meet revenue and profitability goals. The Director of Program Management plays a key role in developing customer strategy, creating alignment with other functional teams and driving for standardization of processes within the program management team. This position functions in tight cooperation with the Business Development team and will coordinate proposal preparation and establish and monitor project plans and schedules for new and existing customers. The Director of Program Management reviews CFT metrics and works with the Program Managers to develop improvement plans in areas including but not limited to customer service, financial performance, customer cost, quality, delivery and continually seeking value added business opportunities.
DUTIES/ RESPONSIBILITIES include, but not limited to:
Program Management Leadership
- Provide guidance and set goals for the program management team. Hold the team accountable for meeting goals.
- Manage forecasting, and ensure the program management team proactively manages customer P&Ls to meet objectives including analyzing cost, revenue and profitability performance of programs.
- Ensure the revenue goals are met or exceeded on all aspects of the Creation value stream.
- Cross Functional Leadership - Responsible for monitoring all aspects of account program management, which operates in a Customer Focus Team (CFT) matrix management capacity with the following functional areas: production, planning, materials management, quality, engineering, and new business development.
Functional Leadership
- Responsible for providing Program Managers with the tools and training to ensure that products are completed on time and within budget; provide pricing rationale and recommendations supporting quotations and proposals for new business opportunities.
- Responsible for ensuring that program operational metrics are in place and are effectively managed by the Program Management team. Monitor key operational performance metrics such as on-time delivery, quality, responsiveness, price for value, and use of technology.
- Review company performance to standards on a regular basis reacting to metrics by identifying root cause and solutions.
Team Development
- Develop a strong and capable team that functions as a unit, enabling revenue growth and financial performance that meets or exceeds established annual targets.
- In the process, hold the staff accountable for results. Grow talent and develop successors/new leaders for Creation.
- Support and mentor Program Managers in aligning with stakeholders on deliverables, managing communication, championing meetings, and ensuring updates are provided to the customers in a timely manner.
- Review and approve program expenditures within authority matrix.
- Conduct review of financial results and variances with management team and ensure ROI.
- Prepare monthly program financial and operational reports for management review, leading the management presentations and Customer Quarterly Business Reviews.
- Assist with managing and executing new programs in accordance with budget, schedule, and technical objectives; leverage relationship with existing customers to identify new business opportunities within assigned accounts.
QUALIFICATIONS:
- Preferred Bachelor’s degree in relevant field or equivalent combination of education and experience that provides the required skill, knowledge, and abilities.
- Minimum of ten (10) years of progressive business management and/or manufacturing operations experience. Minimum five (5) years in a Program Management role. Experience managing projects from concept through production; material control/scheduling, and cost accounting/budgeting. Knowledge of manufacturing best practices such as Lean, 5S, and Kaizen is an asset. Experience with an Enterprise Resource Planning Systems such as Oracle or similar systems.
SKILLS REQUIRED:
- Excellent management, communication and people skills required to influence and manage multiple resources, most of which are not under direct authority.
- Skilled in conflict resolution and negotiation.
- Must have excellent judgment, technical, analytical and problem-solving skills with the ability to identify complex problems and see them through to resolution.
- Able to work independently with minimal supervision.
- Executive level presence with exceptional business acumen, possessing overall leadership qualities and abilities.
- Team oriented, with demonstrated ability to work with others to drive to targeted outcomes.
- Must be flexible and able to deal with multiple, changing priorities. Ability to read, analyze, and interpret general business documents, contracts, terms and conditions, technical procedures, and/or regulations furnished in written, oral, diagram or schedule form.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Demonstrated ability working with complex reports and MRP database systems.
- Must have excellent written and oral communication skills, including the ability to write reports, business correspondence and procedures.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- General understanding of financial concepts (i.e., budgeting and analysis) as well as planning, scheduling, and forecasting knowledge.
- Applied knowledge of MS Office Suite (Excel, Access, Outlook, PowerPoint, MS Project etc). Strong customer service focus.
In compliance with pay transparency requirements, the anticipated starting pay for new hires for this position is between $135,000.00- $165,000.00 annually. Full-time employees are also eligible for performance-based bonuses and benefits. This is not a guarantee of compensation or salary, as a final offer amount may vary based on factors including but not limited to experience, education, location, and shift. The specific programs and options available to an employee may vary depending on the date of hire, schedule type, and hours worked.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Creation Technologies is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Canada: Title for the position will be in accordance with applicable national and local laws.
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