Department Summary
Northwell's Digital Innovation & Transformation team illuminates opportunities across a wide range of healthcare contexts and stakeholders, conceptualizes next-generation products and services, and develops new capabilities to bring desirable and differentiated healthcare experiences to life. The role of the Design Advisor, Strategic Storytelling is to establish the voice and vision for our team's strategic outputs. Bridging content creation and design, across media, the Advisor brings a diverse skillset to build clear and compelling narratives that are elegantly structured, powerfully worded, and beautifully crafted. As a practice, the aim of Strategic Storytelling is to drive organizational change by engaging stakeholders across Northwell to promote deeper understanding, instill belief, and instigate action.
Job Description
Provides strategic advice and guidance on human-centered design methodologies and experiences for problem-solving and translates human needs into the next generation of tangible experiences, solutions, and products. Collaborates with leaders, customers, and stakeholders to combine design, subject matter expertise, and business strategy to create compelling and engaging visions and narratives for the future. Drives business growth and excellence as an individual contributor, project leader or working within project teams. Contributes to the development and delivery of groundbreaking experiences, solutions, services, and products.
Job Responsibility
1.Provides strategic advice and guidance to the innovation and transformation function with deep and actionable concepts that uncover and solve the right problems and enable the next generation of experiences using human-centered design methodologies.
2.Collaborates with cross-functional teams to develop and deliver business strategy and bring groundbreaking experiences, services, and products to life. Builds and maintains productive inter/intra-departmental relationships to optimize systemic operations; understand target users' needs, motivations, and behaviors in healthcare.
3.Synthesizes, prioritizes, and translates insights from research, including but not limited to immersive observations, contextual inquiries, quantitative analysis, and ideation workshops.
4.Develops guiding principles and directives for design. Creates journey maps, behavioral archetypes, wireframes, etc.
5.Understands business goals, needs, constraints and market opportunities to inform design and provide recommendations to senior leadership.
6.Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here but considered related are not essential functions.
Job Qualification
- Bachelor's Degree required, or equivalent combination of education and related experience.
- 10+ years of relevant experience and 2+ years of leadership / management experience, required.
Highly Preferred
- Bachelor's degree required, or equivalent combination of education and related experience. (Design-related master's degree desirable.)
- 8 years of relevant experience demonstrating proficiency across a range of human-centered design methodologies, such as design research, strategy, and product design, with a demonstrated depth in Strategic Storytelling (words and visuals).
- Competency with Figma.
- Portfolio of work samples demonstrating a range of Strategic Storytelling outputs and outcomes. Submit PDF or website with application.
*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
