Full-time salaried position based at our Manchester, NH facility.
We are seeking a motivated professional with excellent communication skills to plan, develop, organize, implement, and evaluate the facility’s customer relations programs and activities. This position also co-chairs the facility Customer Service Committee and is responsible for maintaining a good public relations program that serves the best interest of the facility and community alike.
Employment Type: Full-time salaried
Work Hours: Mon-Fri daytime. Flexible hours for nights/weekends/holidays as needed for customer service events.
Experience Requirements: 2 years of experience in Customer Service/Public Relations related field, healthcare experience preferred.
Job Benefits: Health, Dental, Vision Accident, Cancer, Life insurances, Short Term Disability, Long Term Disability, Generous Earned Time package.
Qualifications
Knowledge of community relations, advertising, and social media presence as they relate to long term care operations. Be able to plan, organize and effectively present ideas and concepts to and with company committees and departments as well as community groups/agencies. Have excellent communication skills to be able to communicate effectively, both written and verbally. Possess the ability to establish, implement and maintain effective customer relations.
Responsibilities
Assist department directors in the development and use of public relations policies and procedures. Review and update as needed, all public information describing the services provided in the facility. Support and promote the philosophy, goals, objectives, and programs of the facility. Assume the administrative authority, responsibility, and accountability of directing the activities and programs of the Customer Relations department. Maintain schedules for all customer service programs. Organize, implement, and update internal communication methods. Produce weekly e-newsletters and quarterly paper newsletters. Organize quarterly general staff meetings to include agenda with current topics, presentation of the Employee of the Month(s), and recognition of Caught in the Act program. Schedule, research, and implement ongoing social media campaign (i.e. Facebook). Contact the news media when new programs, promotions, etc. are implemented within the facility that are beneficial to the facility and community alike. Write and submit press releases. Continuously manage and update customer contact/email lists. Participate in bi-weekly new staff orientation programs. Manage the distribution and collection of annual employee satisfaction surveys and ongoing resident/family discharge surveys. Compile all data and create strategic plans in response to survey feedback. Serve as support liaison to all departments to assist with daily customer operations as indicated, (Ex: customer/resident activities, dining room).
Company Overview
Hanover Hill Health Care Center is a family owned and operated 124-bed, award-winning progressive skilled nursing facility located on a beautiful campus in Manchester, New Hampshire. Our Five Star rated and five-time Reader’s Choice Awarded facility has a reputation for providing quality short and long term care to our residents with an emphasis on customer service, individualized care and positive outcomes.
Core Values
* Honesty * Fairness * Responsibility * Respect * Compassion *
At Hanover Hill, it is important that our employees are healthy, safe and happy. We strive to offer our staff unique benefits, such as massage therapy during staff appreciation week, free flu shots, and discounts on uniforms. For qualified employees, a career with Hanover Hill offers:
- Flexible hours
- Generous paid time off
- Short term disability and life insurance
- Dental and health care insurance
- Competitive 401K match program
For all employees, Hanover Hill also offers:
- Employee Assistance Program (EAP)
- Multiple opportunities for training and advancement
- Company-wide outings
- Meals for a nominal fee
- Employee holiday parties
- Annual recognition receptions honoring staff longevity
- Employee of the Month and Employee of the Year recognition.
Employees at Hanover Hill know that education does not stop at the workplace. Our facility offers many opportunities for career advancement and development. Our staff education director offers many workshops throughout the year based on the newest advances in health care as well as providing staff opportunities to attend conferences. Employees are also encouraged to participate in continuing education and are informed of opportunities as well as outside grant prospects.
"To me, Hanover Hill is more than a company. It's a family that cares about you, supports you and helps you achieve your full potential."
- Aileen Fabilla, Assistant Director of Nursing
