About us
Ann Taylor embodies and celebrates the spirit, heritage, and confidence of American women leading the lives they love. Since its beginnings, Ann Taylor has been committed to providing women with everything they need to feel inspired and motivated as they navigate their multifaceted lives. Our effortlessly polished styles are thoughtfully designed to go anywhere—from the office to special occasions (and everywhere in between). Discover a culture centered on empowering employees, with access to industry leaders and tools you need to expand your skills and stretch your abilities. We'll meet you at every milestone with opportunities and benefits to make life better in and outside of work (not to mention your closet). Ready to join us?
Position Overview:
Responsibilities will include: Providing exceptional client services, operating as the Manager on Duty in the absence of a manager, performing operational and transactional functions, handling client service issues, issuing approvals for desk transactions as well as opening and closing the store. The Sales Lead will refer all duties which require managerial experience and/or approval to the Store Manager (e.g. disciplinary action, hiring, and terminating associates).
Primary Responsibilities/Accountabilities:
- Embraces our values & sets an example through his/her behaviors.
- Responsible for compliance with all ANN INC. practices and procedures.
- Additional responsibilities as assigned by the Store Manager or Co-Manager.
Sales Lead Responsibilities:
In addition to Sales Associate roles of providing excellence in delivering the Client Experience, the Sales Lead is responsible for supporting the Store Manager and Co-Manager in overseeing the operational functioning of the store including, but not limited to:
- Supporting the business strategy & adjusting to effectively reach goals.
- Driving revenue by proactively managing the client experience while effectively performing Manager On Duty responsibilities.
- Utilizing tools to ensure a client-focused team environment.
- Driving volume & anticipating clients’ needs while communicating store metrics & individual performance to motivate associates.
- Coaching Associates “in the moment” on client interactions & performance to maximize productivity & capture client opportunities.
- Possessing keys to the store, performing opening and closing procedures in the absence of management.
- Assuming PIN and signature privileges for register functions requiring approval.
- Utilizing reports to make effective merchandising decisions & style the store in Division standards.
- Leveraging tools, assessing and taking action to drive operational excellence through Standard Operating Procedures (SOP’s).
- Ensuring optimal coverage and productivity in all areas of the store through scheduling appropriately.
- Completing daily tasks to ensure store runs smoothly and meets all ANN INC. standards and guidelines.
- Reporting to work as scheduled; recording time worked accurately by using ANN INC.’s Time and Attendance system; remaining flexible to the needs of the business.
- Embracing fashion, understanding current market trends and articulating them using ANN INC. interpretations in every client interaction.
- Treating others fairly and with respect, valuing differences.
Position Requirements:
- Client Service: Ensures that the client remains the top priority while balancing required tasks and overall store operations.
- Store Operations and Organization: Ability to organize, delegate, prioritize assignments, and meet deadlines.
- Merchandising: Knowledge of visual standards and techniques, and ability to implement and maintain with ANN INC.’s guidelines.
- Accuracy: Ability to handle cash and provide change without error.
- Communication: Communicates effectively with Clients, Members of Management, Business Partners, and Store Associates.
- Schedule: Ability to work a flexible schedule to meet the needs of the business, including evening and weekend shifts.
- Physical: Ability to lift and carry up to 20 pounds occasionally.
Educational Requirements and Experience:
- Minimum Requirements: High School Diploma or GED.
- Minimum six months Sales Associate experience with ANN INC. or equivalent experience with another retailer in a position of sales associate or higher.
- Part-time or full-time managerial experience preferred.
Location: Store 2275 - Federal Plaza - ANN - Rockville, MD 20852
Position Type:
Regular/Part time
Equal Employment Opportunity
The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business.
The Company welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the application process.
Note to Applicants: Smoking is prohibited in all indoor areas of the Company unless designated smoking areas have been established by a particular location in accordance with applicable law.
