Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Position Overview:
We are seeking a highly motivated and experienced Sr. Product Manager to lead the adoption of our data platform and enhance our API product offerings. This role is critical in shaping the future of our data platform, ensuring it meets the needs of our customers – (internal Five9 teams, partners, and external customers). You will work closely with cross-functional teams, including engineering, partners development, and customer success, to ensure our data products meet the highest standards of quality, scalability, and usability.
This an exciting role in which you will get to work with a great team and influence strategic roadmap for data and analytics at Five9.
Location:
This role is hybrid. 3 days a week (M, W, TH) in office is required.
Responsibilities:
- Roadmap Development: Develop, publish, and maintain a clear and prioritized product roadmap for data and analytics products. Identify industry trends, customer needs, and emerging technologies to drive product innovation
- Market Analysis: Conduct competitive analysis and stay current with industry trends related to data and analytics products. Identify opportunities for differentiation and areas of improvement for our offerings
- Cross-Functional Collaboration: Work closely with broader product team, engineering, design, and other teams to ensure successful product development and delivery. Foster effective communication and collaboration to achieve shared goals
- Product Development: Partner closely with Engineering to lead the end-to-end API product development process by participating in sprint ceremonies (standups, grooming, retros, etc.). Understand customer needs and market trends and translate them into Features, Epics, User stories, and Acceptance Criteria
- Stakeholder Management: Build strong relationships with internal and external stakeholders. Collaborate with sales, marketing, and customer support teams to ensure alignment on product messaging, positioning, and customer satisfaction
- Data Governance: Ensure the data platform adheres to data governance and compliance standards and implement best practices for data quality, integrity, and accessibility
- Customer-Centric: Establish relationships with customers (new and existing) to test new products and manage feedback effectively to favorably impact product outcomes. Provide product subject matter expertise in support of lead customer engagements, customer presentations, customer user group, and industry conferences
Qualifications:
- Bachelor's degree in engineering or data analytics; MBA or advanced degree is a plus
- You have proven experience (5+ years) in product management, with a focus on owning data platform growth and enabling building B2B analytics products. Contact Center, and AI experience is a plus
- You have experience successfully building and scaling APIs for internal and external consumers and API monetization
- You have strong hands-on experience working with data processing technologies, cloud data warehousing solutions, and cloud platforms. Experience with GCP: Big Query and Data Store, Pub/Sub are highly desirable
- You have demonstrated success in leading cross-functional teams to deliver high-quality products on time and within scope
- You have excellent analytical, problem-solving, and strategic thinking abilities
- You are an effective communicator with strong interpersonal skills and the ability to collaborate with technical and non-technical stakeholders
- You have experience with Agile and/or Scrum methodologies
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