About the company
Albertsons Companies is at the forefront of the revolution in retail. With a fixation on raising the bar with innovation and building belonging through our culture, our team is rallying our company around a unique purpose: to create joy around each table and inspire a healthier tomorrow for every community.
Albertsons Companies is one of the largest food and drug retailers in the United States, with over 2,200 stores in 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, Shaw's, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets, and Balducci's Food Lovers Market. We support our stores with 22 distribution centers and 19 manufacturing plants.
Placing a premium on adaptability, safety and family well-being, our work model, Presence with a Purpose, offers a hybrid work environment between remote work and office time. A one-size-fits-all approach does not apply to everyone, and teams are empowered to make decisions best for them.
What you will be doing
The Customer and Market Intelligence team has an opening for a Sr. Director of Customer Analytics. This position will report to the VP of Customer and Market Intelligence, reporting to the Chief Marketing Officer. We leverage our rich data around the customer, our stores, and digital assets to create insights that drive strategy for all key pillars in the business.
The Sr. Director of Customer Analytics will partner with loyalty, marketing, and merchandising leaders to identify growth terrains and headwinds in winning customers for life. This role will leverage our full breadth of assets to include granular transaction-level customer data for over 50 million households across channels and digital touch points to better understand behaviors driving overall current and future growth. This leader will bring to bear industry-leading capabilities and strategic perspectives to influence and measure growth through a customer-back lens. This person must be intellectually curious, business-facing and a talent developer - enthusiastic about identifying unique, exciting, and scalable insights.
Key responsibilities:
As a leader of the Customer and Market Center of Excellence, you will distill complex problems into compelling insights - using the best of advanced customer analytics and human creativity to deliver effective and impactful perspectives to the business. This leader will build a team of highly competent associates who can build out the future analytic capabilities for the customer and market analytics organization.
This includes:
- Attract, retain, and develop a high-performing motivated team that can distill complex business questions into compelling perspectives backed by industry-leading analytic frameworks.
- Effectively managing projects, tasks, and stakeholders to ensure that projects are delivered on time, within budget and to brief specification while ensuring minimal downtime and maximum utilization.
- Interpreting results and developing actionable recommendations from the data analysis to build relevant customer stories for clients.
- Identifying opportunities for standardization & automation of existing solutions and processes to enable maximum potential from our teams.
- Challenging and improving our analytical capabilities/products.
- Working closely with key internal stakeholders to ensure sound knowledge of client objectives and customer insight, to subsequently design best-in-class solutions.
What we are searching for
- Bachelor's degree in mathematics, statistics, analytics, data science, or related discipline. Masters or MBA highly preferred.
- 12+ years of experience in leading customer, loyalty and/or marketing analytics functions.
- Strong business acumen: grocery and/or retail experience preferred.
- 5+ years of experience in driving loyalty and CRM marketing strategies, influenced via customer-first, data-driven recommendations.
- 4+ years of experience in consulting or professional services.
- 8+ years in managing teams.
- Experience with LiveRamp or other data onboarding/identity resolution partners.
- Experience in leading teams responsible for querying data from relational databases using SQL.
- Experience with problem-solving, specifically in managing large, complex customer data assets.
- Data visualization skills and ability to present technical solutions to a non-technical audience.
- Strong interpersonal and communication skills.
- Strong analytical, creative problem-solving and decision-making skills.
- Passionate about data, analysis, and insights.
- Natural curiosity that welcomes and embraces change and willingness to try new things and to fail.
- Ability to work in a highly collaborative environment.
What is it like at Albertsons?
Our 290,000 associates have a passion for great service and building lasting relationships with our customers. Through a companywide focus on innovation, we are continually enhancing our digital and product offerings, making it easy for customers to get what they need, wherever they are.
Albertsons is an Equal Opportunity Employer.
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