Description:
The Risk Policy Senior Officer I is a strategic professional who closely follows the latest trends in their field and adapts them for application within their job and the business. Typically, a small number of people within the business provide subject matter expertise across a diverse suite of products and regions. Excellent communication skills are required to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required to guide and influence others, particularly colleagues in other areas and occasional external customers. The role is accountable for significant direct business results or authoritative advice regarding policy adherence and operations of the business, necessitating a degree of responsibility over technical strategy. The officer will work with the team leader to identify and correct staff management issues, including resource management and allocation of work within the team/project.
Responsibilities:
- Through the use of data analytics, identify opportunities for enhanced controls, oversight, and effective challenge.
- Drive, monitor, and provide oversight on policy adherence for various International businesses.
- Build competitive intelligence for Independent Risk through the use of industry consultants, financial releases, and other available data.
- Create a process to analyze all available competitive information for leading-edge performance intelligence and inform leadership on the landscape regularly.
- Through peer groups and meetings with industry consultants, gain knowledge of available, cutting-edge tools to enhance performance and/or compliance.
- Conduct data reasonability checks across multiple MIS and reports; deep-dive into various sources to spot items out of the norm from a policy point of view and investigate further. Examples include reviewing Loss Mitigation reports monthly and performing reconciliation with business data for accuracy and adherence to policy.
- Consolidate input from the businesses for monthly review decks, post them in SharePoint, notify teams about the material, and prepare and send follow-ups of the meetings.
- Document meeting discussions in monthly Collection and quarterly Chief Risk Officer (CRO) reviews. Maintain dialogue with businesses to ensure timely completion of follow-up items.
- Conduct Global Collections Practices annual assessments: confirmation of applicable products, ensuring content changes are correctly uploaded to the system, and preparation of summary decks.
- Prepare policy-related review materials in conjunction with policy oversight directors.
- Participate in deep dive reviews on various programs/processes to ensure compliance with policy (e.g., ensure write down/off process is working correctly, loss mitigation steps are executed correctly, etc.).
- Manage WebPAS Queues, various program approvals, extensions, conditions for approval, annual loss mitigation reviews, RAF approvals, etc., ensuring no past due items, and prior approvals with conditions are completed timely by the business teams. Work with policy oversight directors to resolve any open issues, provide clarifications, and bring the documentation to closure.
- Partner with other control functions to keep the team informed of any upcoming rules and regulation updates/changes and evaluate if any global policies need to be changed from a collections perspective.
- Actively participate in Global functional working group discussions and initiatives on Secured and Unsecured Collections.
Qualifications:
- 10+ years of experience in Policies/Analytics/Decision Management.
- Ability to think and make decisions in high-risk scenarios, appropriately assessing a situation based on available data, experience, intuition, and judgment.
- Effective negotiation skills, a proactive and 'no surprises' approach in communicating Risk issues, and the strength to sustain autonomous views.
- Ability to work under pressure.
- Able to handle multiple tasks.
- Good project management skills.
- Able to interface with various levels of management in Global/Region/Business and across functions.
- Knowledge in consumer risk management credit cycle processes and asset product operations.
Education:
- Bachelor’s/University degree; Master’s degree preferred.
Job Family Group: Risk Management
Job Family: Risk Policy
Time Type: Full time
Primary Location: Jacksonville, Florida, United States
Primary Location Full Time Salary Range: $141,440.00 - $212,160.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Anticipated Posting Close Date: Nov 05, 2024
Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ('Citi’) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
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