Business Analyst (Supply)
Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia, has company-owned leisure and corporate travel businesses in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates, and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. Our purpose is to “open up the world for those who want to see.” Every day, we give people all around the world the opportunity to experience something amazing – travel!
About The Opportunity
The Business Analyst (BA) will be responsible for the business and technical analysis of technical products and processes for the Supply pillar, including support for Supply initiatives across the Corporate Traveller, FCM, and Leisure brands. This role will require analysis of complex integrated platforms and their associated technical and business processes throughout the booking-to-invoice lifecycle. The Business Analyst will work closely with multiple teams, resources, and stakeholders to coordinate business requirements into technical requirements with accurate acceptance criteria for assignment to development teams.
Key Responsibilities
- Ability to assess and articulate goals and benefits of impacts
- Skilled at both business and systems gap analysis as well as building and articulating workflows
- Coordinates, and has accountability for the successful completion of all aspects of assigned project work
- Can exercise independent judgment and take the lead role on mid-level projects with minimal direction from Supervisor
- Can effectively facilitate meetings, demonstrate brainstorming/consensus building skills, and interact with executive level project sponsors
- Can translate a problem statement into clear and concise User Stories and/or BRD’s
- Can document business requirements into technical requirements and keep all documentation up to date
- Works effectively and individually with Technical and Non-Technical team members of multiple teams across Supply and Corporate/Leisure Technology
- Basic understanding of each area's processes and ability to analyze how each area might be affected by a specific project or technical implementation
- Able to successfully demonstrate understanding of AgentPort on a profile level and how it interacts with Sabre
- Above average understanding of Sabre as far as creating bookings, shopping, faring, reading PNR and queue history, etc.
- General understanding of all Supply, Leisure, and Corporate Technology systems (Sabre, profiles, OBT’s, RedDox, Red Apps, scripts, Compleat, back office, finance, and reporting, etc.)
- Ability to determine and document system, business, or development dependencies within any given project ensuring seamless delivery
Experience & Qualifications
- Can plan, organize, and structure work both independently and with a team
- Possesses strong analytical and evaluative skills
- Showcase good written and oral communication skills
- Ability to multitask
- Have good interpersonal and consultative skills
- Excellent attention to detail providing a high level of accuracy
- Strong Microsoft 365 and Lucidchart/workflow documentation skills
Work Perks! - What’s in it for you:
- Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
- Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering.
- Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
- Love for travel: We were founded by people who wanted to travel and want others to do the same.
- Personal connections: We are a big business founded on personal relationships.
- Diversity, Equity & Inclusion: Paid leave to observe holiday or cultural celebration of your choice, Employee Resource Groups, DEI education, and commitment to fair practices.
- A career, not a job: We offer genuine opportunities for people to grow and evolve.
- Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through volunteering and fundraising.
- Many of our offices are Leadership in Energy and Environmental Design (LEED) Gold certified buildings.
Benefits Include:
- Generous paid time off policy
- Health & Wellness Programs and Employee Financial Wellness Services
- National/International Award Nights and Conferences
- Group benefits including extended health care, dental and vision
- Insurance including life, AD&D, critical illness, long-term disability
- Employee Assistance Program
- RRSP/RPP with matching
- Tuition Reimbursement Program
- Employee Share Plan
- Global career opportunities in a network of brands and businesses
If this sounds like the opportunity you have been waiting for then APPLY NOW.
For this position, we anticipate offering an annual salary of $75,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.
This position may be performed remotely anywhere within Canada in accordance with the company’s Remote and Flexible Work Policy except for the province of PEI.
We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity, and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.ca.
Applications close: 15 Nov 2024 Central Standard Time
#J-18808-Ljbffr
