Oversee team to ensure highest standards of customer service are met, as well as accurate and timely delivery of services. Create and implement continuous improvement strategies to promote business transformation and growth across all functions. Develop and maintain strong relationships with other departments and vendors. As a member of the leadership team, this role is also responsible for cultivating a positive, productive, and safe workplace culture by promoting employee engagement and professional development.
What you’ll do:
Essential Duties & Responsibilities
- Ensure team consistently meets expected metrics and service levels for central bill account setup, billing, customer service, and collections activities
- Own key vendor relationships, including regular governance reviews and exploration of new products or services that support improvement or growth strategies
- Partner with IT, Finance, Sales, and other internal teams to clear roadblocks for the team
- Participate in budget development and ensure team performs within guidelines
- Support the development of new policies and procedures as needed
- Use performance data to analyze trends and develop improvement plans, including regular audits on team deliverables to ensure compliance
- Support necessary training and development opportunities for team members
- Subject matter expert in providing support for other Avis Budget Group regions
- Perform all standard people leadership duties such as hiring, training, time-keeping approvals, performance discussions and reviews, disciplinary action
What we are looking for:
- Bachelor's degree in Business Administration, Finance, or other related field, or 10 years of related experience
- Minimum 3 years of management and customer service experience
- Experience with vendor management
- Demonstrated history of driving continuous improvement, delivering on metrics, and developing people
- Must be a critical thinker
- Ability to work independently and manage multiple tasks simultaneously
- Excellent analytical, verbal, and written communication skills, as well as superb interpersonal skills and the ability to act with discretion and professionalism
- Proficiency in MS Office Suite, ability to navigate various PC systems
Perks you’ll get:
- Access to Medical, Dental, Vision, Life, and Disability insurance
- Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages
- 401(k) Retirement Plan with company matched contributions
- Full training to learn the business and enhance professional skills
- Employee discounts, including discounted prices on the purchase of Avis/Budget cars
- Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care services
- Community involvement opportunities
Who are we?
Glad you asked! Avis Budget Group is a leading provider of mobility options, with brands including Avis, Budget & Budget Truck, and Zipcar. With more than 70 years of experience and 11,000 locations in 180 countries, we are shaping the future of our industry and want you to join us in our mission. Apply today to get connected to an exciting career, a supportive family of employees, and a world of opportunities.
The fine print:
Avis Budget Group is an equal opportunity employer – M/F/Veterans/Disabled.
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