Manage the entire collection process for automobile loan portfolio. Oversee a team of collections specialists, providing leadership, guidance, and support to drive their success. Develop and implement effective collection strategies to minimize delinquencies and improve collection rates. Collaborate with finance, underwriting, and sales departments to ensure that collection policies parallel each department's goals and objectives in order to maintain the company's customer service standards. Establish and maintain relationships with our customer base. Analyze data and produce reports for corporate staff and management that clearly outline the collection effort and results, identify areas that need improvement, and recommend solutions to senior management.
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