Red Pepper Software is looking for an experienced Technical Implementation Consultant to join our team. The ideal candidate will be a proactive self-starter with excellent organizational and communication skills, who can build strong, long-lasting relationships with clients. As a Technical Implementation Consultant, you will be responsible for managing complex technical implementations independently or within a team, providing solutions, and designing and documenting functional and technical requirements.
Responsibilities:
- Serve as the main point of contact for clients during the implementation process, and manage projects to completion.
- Help clients understand project plans, timelines, requirements and scope projects accordingly.
- Design and propose technical solutions that align with the client's business needs and project goals.
- Identify, analyze and solve complex technical implementation challenges.
- Conduct weekly online meetings with clients and provide software training.
- Communicate project plan, budget updates, and solutions to client weekly.
- Create Dashboards.
- Understand the nature of each client's business and customize the implementation accordingly.
- Stay up-to-date with platform changes and best practices.
- Obtain technical certification on various platforms.
- Manipulate data within spreadsheets.
- Build and maintain strong, long-lasting client relationships.
- Prepare reports on account status.
- Collaborate with team leaders to identify and grow opportunities.
Qualifications:
- Proven experience in a consulting or client-facing role; SaaS implementation experience is preferred.
- Excellent problem solving and troubleshooting skills.
- Strong communication and interpersonal skills.
- Project management skills.
- Proactive, self-motivated, dependable and able to meet deadlines with a high level of autonomy and accountability.
- Experience conducting online meetings.
- Excellent follow-up skills.
- Detail oriented.
- Ability to manage multiple clients and projects simultaneously.
- Comfortable learning new technologies.
- On-site position in our Pleasant Grove, UT office M-F.
Benefits:
- Competitive pay (DOE).
- Excellent Health, dental, vision benefits.
- 401K.
- Life Insurance.
- Short-Term and Long-Term Disability Insurance.
- 27 paid days off-12 PTO + 5 Sick/Personal days + 10 Holidays.
- Monthly Company Health Challenge bonus.
- Professional Development.
- Weekly lunch and learn.
At Red Pepper Software, we value our employees and strive to provide a supportive and collaborative work environment. If you are a creative and analytical problem-solver who is passionate about building what matters, and have experience as a Technical Implementation Consultant, we encourage you to apply to join our team.
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