Are you interested in being part of a team that is working to transform and do things differently? If so, LPL Financial is the place for you!
Excited to learn more? If so, then this could be the role for you!
LPL Financial (Nasdaq: LPLA) was founded on the principle that the firm should work for the advisor, and not the other way around. Today, LPL is a leader in the markets we serve, supporting more than 18,000 financial advisors, 800 institution-based investment programs and 450 independent RIA firms nationwide. We are steadfast in our commitment to the advisor-centered model and the belief that Americans deserve access to personalized guidance from a financial advisor. At LPL, independence means that advisors have the freedom they deserve to choose the business model, services, and technology resources that allow them to run their perfect practice.
Job Overview:
The AI Trading team is responsible for executing all Alternative Investment trades with operational excellence and continual risk-mitigation as we assist Advisors with entering trades, resolve difficult issues in a timely and well-communicated manner while working to prevent repeat scenarios, and partner across the firm to develop and implement more automated technology within this product space. This person will be willing and able to teach and learn from peers, take direction yet be a self-starter, and must display strong multi-tasking abilities.
This Associate must be passionate about customer service and innovative problem solving as they collaborate with teammates, our advisors and their clients to create a more efficient and transparent Alternative Investment trading experience. With a hunger for learning and applying new skills, this Associate must be a detailed big-picture thinker as they work through complex situations to find long-term solutions, considering risk and compliance as they teach our Advisor how to do AI business at LPL Financial.
Responsibilities:
- Work in a call center environment, handling an average of 30 calls per day from Financial Advisors and their assistants, clients, sponsor companies and third party callers.
- Make outbound calls to assist Advisors and clients regarding purchase or redemption items.
- Understand and help educate callers on the various product types offered on the Alternative Investment platform, differences between products, fees, and basic risk associated with each investment type.
- Educate Advisors and their clients on all processes related to transacting AI purchases and redemptions.
- Maintain a working knowledge of the team’s operating procedures.
- Work through complex situations to understand the root cause of a problem.
- Escalate complex matters to Service Consultants or management when appropriate.
- Perform QC on completed items and provide peer-to-peer feedback as necessary.
- Routinely review established operations to assess efficiency and risk mitigation.
- Attend and contribute to all team huddles and meetings.
- Maintain daily and weekly reporting.
- Assist with testing for our Order Entry platform, AI Database, and any other items as assigned.
- Contribute to special projects as assigned.
What are we looking for?
We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.
Requirements:
- Bachelor’s degree in a related field or 2+ years equivalent experience.
- 2+ years of Customer Service experience and the ability to demonstrate operational excellence.
Core Requirement:
- Self-starter with the ability to work well with teammates, internal departments, and external contacts.
- Attention to detail.
- Solutions-oriented.
- Strong multi-tasking and time management skills.
- Strong written and oral communication skills.
Preferences:
- Advanced Microsoft Office skills.
- Advance Excel knowledge.
- SIE or Series 7.
Pay Range: $20.48-$34.13/hour. Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location.
Why LPL?
At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation’s leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services.
We areone team on one mission. We take care of our advisors, so they can take care of their clients.
Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.
Information on Interviews:
LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card.
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