Have you ever used the self-checkout at your local grocery store? Played the slots at a Las Vegas Casino? Maybe you grabbed a drink from a vending machine or paid to park your car? If you’ve answered with a resounding “YES”, then you’ve done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI).
We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software.
Headquartered in Malvern, PA, CPI is supported by over 2,500 global associates, 7 manufacturing sites, 12 corporate offices, and 43 service branches.
WHAT YOU’LL BE DOING
As a Billing Specialist at CPI, your responsibilities will include:
- Service Call Review: Carefully review service calls to determine the appropriate billing charges, considering contract terms, payment status, and work performed.
- Warranty Verification: Verify the warranty status of previous repairs and incorporate this information into the billing process.
- Accurate Data Entry: Ensure the accurate and timely entry of billing information into our billing system.
- Issue Resolution: Address any billing discrepancies, customer inquiries, or concerns professionally and promptly.
- Billing Documentation: Maintain organized billing documentation and records for reference and auditing purposes.
- Reporting: Generate regular reports to track billing activities, outstanding invoices, and payment status.
- Process Improvement: Identify opportunities for process improvement to enhance billing efficiency and accuracy.
- Team Collaboration: Collaborate with cross-functional teams, including Customer Service, Sales, and Accounting, to ensure seamless billing operations.
WHO WE’RE LOOKING FOR
To be successful in this role, we are looking for candidates with the following qualifications and attributes:
- Experience: A minimum of 2 years of experience in billing, invoicing, or a related field.
- Attention to Detail: Meticulous attention to detail is essential for accurately reviewing service calls and billing documentation.
- Analytical Skills: Strong analytical and problem-solving skills to interpret contract terms and warranty information.
- Organizational Skills: Excellent organizational skills to manage and maintain billing records efficiently.
- Communication: Effective written and verbal communication skills to interact with customers and colleagues professionally.
- Team Player: A team player with the ability to collaborate and communicate effectively with cross-functional teams.
- Adaptability: Ability to adapt to changing priorities and multitask in a fast-paced environment.
- Integrity: Uphold the highest standards of integrity and professionalism in handling sensitive billing information.
- Software Proficiency: Proficiency in relevant billing and accounting software is a plus.
- Customer-Centric: A customer-centric approach with a commitment to delivering the best service.
Personal Attributes
- Reliable: Dependable and trustworthy, consistently meeting deadlines and commitments.
- Problem Solver: A proactive problem solver who can identify issues and implement solutions.
- Positive Attitude: A positive attitude and a willingness to go the extra mile for customers and the team.
- Detail-Oriented: A passion for precision and a meticulous approach to work.
- Adaptable: Flexibility to adapt to changing business needs and requirements.
- Team Player: A collaborative and supportive team player.
WHAT WE’RE OFFERING
- Flexible work environments
- Defined career growth plans with opportunities to go outside of your “comfort zone”
- Team Building activities that support innovation
- Generous paid time off, including sick and holiday
- Medical, dental, & vision insurance
- 401K with Company contribution
- Flexible spending accounts
- Life insurance and disability benefits
- Discounts for childcare
- Tuition assistance
- Community involvement and volunteering events
- Opportunities to travel and work at our global sites
Sound interesting? Come see why we are OneCPI!
CPI is part of Crane NXT
Crane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. The company is a pioneer in advanced, proprietary micro-optics technology for securing physical products, and its sophisticated electronic equipment and associated software leverages proprietary core capabilities with detection and sensing technologies. Crane NXT has approximately 4,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, and Malta. For more information, visit www.cranenxt.com.
Crane Payment Innovations is committed to hiring a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.
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