Senior Change Implementation Analyst

Oracle Hong Kong • Kansas City, KS, United States • $200k - $250k / year • 3w ago

In this role, you will provide mentorship and real-time resolution on a wide variety of technical and non-technical customer issues including, but not limited to: product compatibility and configuration, support entitlements and validation, electronic support solve and product availability. Handle open service requests that are dispatched, implement fixes, analyze the software problem and write case notes in the tracking system. This is an entry-level full-time Hybrid role with Oracle!

Basic Qualifications

At least 2 years total combined related work experience and completed higher education
Receipt of the appropriate government security clearance card applicable for your position
Due to the client contract, you will be assigned, this position requires you to be a U.S. citizen

Preferred Qualifications

At least 2 years of clinical or customer service experience
This is a hybrid role and requires to be in the Office 2-3 times a week.
If you have experience in healthcare call centers/ customer support experience, it has an added advantage.

Entry Career Level IC0

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

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Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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Disclaimer: Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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