TownePlace Suites Denver Downtown
685 Speer Blvd
Denver, CO 80204, USA
Description
SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.
We offer a comprehensive part-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.
In this pivotal overnight role, you will extend a warm welcome to our guests and deliver exceptional service throughout their stay. As a Night Auditor, your dedication to guest satisfaction and meticulous attention to closing and resetting systems for seamless next-day operations will elevate our standards.
Essential Job Functions:
- Deliver unparalleled service, courtesy, and care to our guests by responding promptly and effectively to guest questions and requests.
- Demonstrate exceptional attention to detail in preparing daily revenue reports and in creating and balancing PMS reports for revenue and settlement accounts.
- Make corrections and adjustments via the PMS and handle all computer problems that might occur throughout the shift.
- Enter revenue, expenses, and allowances into the computer system to generate daily reports, including the Guest Ledger Summary and the Daily Restaurant Summary.
- Efficiently conduct check-ins, check-outs, and promptly answer phone calls with professionalism and courtesy.
- Resolve guest concerns with attentive service recovery.
- Shifts are Friday, Saturday, and Sunday nights from 10pm - 6am.
Physical Demands:
- Ability to lift, carry, push, or pull 10 lbs.
- Standing and moving about in the guest services area throughout the shift.
- Primarily standing for the majority of the shift.
Qualifications:
Education:
- High school diploma or its equivalent.
Experience:
- Hotel experience preferred.
- 1-year experience as a Guest Services Agent required.
- Knowledge of accounting operations such as accounts receivable, accounts payable, server service fees, etc.
- Basic mathematical skills to prepare financial reporting.
- Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel.
- CPR/First Aid Certification.
Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans.
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