Carson-Newman University is a Christian, liberal arts-based University built upon the Lordship of Jesus Christ as evidenced historically and revealed in the Scriptures.
Reports To: Director of Financial Aid
FLSA Status: Exempt
Time Requirements: 40 hours per week
Summary Description: The Financial Aid Counselor is an important role in our recruitment and retention of students in enrollment management. To contribute to our goals, the Financial Aid Counselor must be able to attend regular training to learn complex rules and policies; apply rules and policies during awarding and auditing of aid; and communicate rules and policies to students, parents, and other constituents. The Financial Aid Counselor is primarily responsible for counseling students and families, awarding and auditing financial aid, learning other student services areas to provide excellent customer service, and managing an aid program effectively. The Financial Aid Counselor will have a specific aid program(s) responsibility and attend regular training to learn best practices and rules and regulations of their specific aid program(s).
Functional Description:
- As an intentionally Christian academic community, Christian employees are hired to advance the mission of Carson-Newman as expressed in our strategic plan, Acorns to Oaks.
- Office reception and communication for enrollment management
- Counsel students, parents, and other constituents individually consistent with policies and procedures, using excellent soft skills
- Counsel students on responsible borrowing
- Attend enrollment and recruiting events
- Present financial aid information at events
- Award financial aid programs consistent with policies and procedures
- Reconcile financial aid programs consistent with policies and procedures
- Process communications consistent with policies and procedures
- Process workflows consistent with policies and procedures
- Manage assigned projects and aid programs effectively
- Attend training events
- Cross-train with other student services areas
- Perform other duties as assigned
Supervisory Responsibilities: None
Education: Bachelor’s degree in counseling, business, or related field or experience in financial aid in lieu of degree.
Experience: Office experience required. Background in higher education administration is preferred. Experience working with Ellucian Colleague software system and Softdocs is preferred.
Required Skills:
- Self-motivated, results-oriented, and a team player
- Excellent interpersonal skills; curiosity, empathy, and gratitude
- Comfortable meeting with students and parents and communicating effectively
- Comfortable speaking in front of groups
- Organized and detail-oriented
- Ability to accept change rapidly
- Maintain highest standards of confidentiality
- Excellent computer skills including Word, Excel, and Outlook, and ability to learn additional software systems used in financial aid administration
- Demonstrate grammatically correct and concise written and oral communication skills
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to work on a computer in front of two monitors for the majority of the day
- Must be able to answer phones and communicate electronically and verbally
- Able to deal with stress
- Able to work in an area where noise and distractions may occur
- Able to travel to financial aid events and work limited weekends, as requested
- Able to lift 25 lbs., such as boxes of office materials
General Information: This description is designed to describe the general nature of the job and is not intended to be an exhaustive list of all responsibilities, skills, and duties. It is the responsibility of the supervisor for this position to formally outline in writing any performance expectations including specific duties for which the employee assigned to this position will be held accountable in terms of performance evaluation.
Employee Expectations: The University expects all employees to conduct themselves in a manner that is appropriate for a Christian institution and to be worthy examples in moral conduct and behavior for the students of the University and fellow employees.
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