Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life Better TM - reflects our commitment to employees, customers, partners and communities globally.
Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in the United States.
About the opportunity
As a key role within the Global Services team, you’ll be responsible for helping to better define and scale our world class Tax Services offerings as a competitive differentiator. In addition, you will strategically influence our commercially viable offerings through product, process, and structural designs of the tax organization. Collaborating across the end-to-end tax organization, your experience, insight and understanding of Ceridian capabilities will ensure you are relied on by leaders to drive customer value.
What you'll get to do
- Evaluate and translate the current capabilities into a progress product roadmap with the aim of leapfrogging our competitors.
- Research and leverage expert knowledge of various technologies, tax agency requirements, and operations techniques to enable Tax Services to be a thought leader in driving efficiency and automation. This involves recommending, documenting, testing, and executing upon operations initiatives.
- Assist in establishing organizational key performance indicators (KPI’s) that can be used for collateral in the sales cycle, as well as team performance.
- Drive deep data analytics to unlock key findings that will influence the strategic initiatives for the business.
- Heavily involved in driving customer advocacy by increasing the number of customers willing to act as a referral of Ceridian services. This will be accomplished by engaging with the current customer community to understand needs and create value-oriented enhancements and services.
- Drive improvements in our commercial offerings in creative and effective ways with a strong focus, and direct impact, on increasing recurring revenue.
- Create a formal network cross functionally to drive a streamlined operation that is designed to scale and expand overall tax margins.
- Recommend and initiate additional revenue for Tax Services and the organization.
Skills and Experience we value
- Strong understanding of end-to-end technology used to calculate payroll taxes and remit filings and deposits.
- Bachelor’s Degree in similar business field, and/or 5-years minimal management experience in payroll tax.
- Strong negotiation techniques and experience with dispute resolution work.
- Versatile communication skills, effective in communicating with C-suite to front line employees.
- Strong problem-solving technique and execution.
- Technology minded with an operational focus.
- Strong understanding of SaaS contract terms and their intended commercial application.
- Unique experience either working for or interacting with tax agencies.
What’s in it for you
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce employees and their families are eligible to participate in the following benefits programs: medical, dental, vision, and life insurance. Dayforce employees are also eligible to participate in a 401k plan (plus match) and a Global Employee Stock Purchase Plan. Employees also receive unlimited Time Away From Work (in lieu of accrued vacation time), 10 paid US holidays, up to 80 hours of paid sick time and 17 weeks of paid parental leave, subject to the terms of the applicable policy or program.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares, we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
About the Salary Ranges
Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.
Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com or @Ceridian.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud
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