You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.
The Chief Technology Officer Organization’s vision is to raise the bar for technical excellence, talent, strategy, and standards across Technology. It also seeks to cultivate and foster technical innovation, as well as elevate and amplify the technical heartbeat of the organization.
Focus:
Digital Workplace (DW) is the convergence of digital, cultural, and physical elements that enable all American Express colleagues to do phenomenal work in a complex, dynamic, and often unstructured working environment.
You will work with the Director Portfolio Management and business leaders to ensure maximum value in the creation and execution of DW’s Strategic Workforce Plan. You will work with hiring leaders across DW to provide guidance and support as we hire the next generation of DW colleagues and contractors.
Critical focus areas include:
- The need to be innovative and iterative in a global dynamic environment, accounting for changing priorities, emerging business needs, and alignment with the broader Technology Strategic Workforce Plan.
- Monitoring and tracking our progress across the portfolio while building long term forecasting and perspectives on changing needs within our global footprint.
- Establishing and building relationships with our strategic vendor partners to ensure high talent pipelines and speed to hire.
- Cultivating relationships across internal organizations within Tech Enablement, Global Recruiting, and Tech Finance to ensure DW’s needs are met.
Organizational Context: Responsible for the creation and execution of Digital Workplace’s Strategic Workforce Plan (SWP) Portfolio.
Key responsibilities:
- Key contributor in the definition, planning and build of the SWP portfolio
- Maintaining and cultivating strategic vendor relationships
- Provides solutions on resource optimization by suggesting alternative resource channel options, and raises any resource capacity risks that may affect delivery priorities
- Using appropriate tools, in engaging with delivery teams
- Ensures that all SWP Strategies are supported by an up-to-date business case (i.e. project governance)
- Using reporting tools, monitors the progress of the portfolio delivery and ensures timely and effective communication of the status and assessment of risks/issues
- Partner with DW finance to ensure alignment of budgets, actuals and forecasts.
- May act as a primary liaison between Enterprise SWP and Digital Workplace
- Assists Directors and VP’s with individual talent acquisition strategies and implementation of existing/incremental hiring.
Scope of Impact/Influence: Responsible for portfolios that may span a broad range of organizations, various skillsets, and global contexts.
Education & Experience: Bachelor’s Degree in related field required or relevant experience
Knowledge & Skills:
- Requires financial acumen in terms of supporting the organizational financial operating principles related to workforce planning
- Prior IT and business work experience with a broad range of exposure to various talent acquisition models, partners, and strategies.
- Firm grasp of data visualization and presentation
Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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