Start a career with First National Bank Alaska, the *Best Place to Work in Alaska* as recognized nine years in a row by Alaska Business magazine readers.
We are seeking a Customer Service Professional to Join our Team!
Personal Bankers welcome customers and deliver consistent and exceptional customer service through building relationships to recommend the best products, services, and solutions to meet their needs. Additionally, you may train, coach and mentor branch employees. If you have strong communication and interpersonal skills and strive to provide excellent customer service, consider this opportunity.
Salary: $22.25/hour minimum. Job/salary offer would be commensurate with experience.
Schedule: Monday-Friday, between 8:00am-6:00pm, some Saturdays.
GENERAL PURPOSE SUMMARY
Responsible for welcoming customers to the branch and delivering consistent and exceptional customer service through engaging with customers to build and deepen relationships by uncovering banking needs and recommending the best products, services and solutions to meet those needs. The Personal Banker I may direct, coach and mentor branch employees; works closely with the Branch Manager or Operations Supervisor to ensure critical timelines are met, that operational controls are in place and daily branch functions are completed by performing the following essential duties and responsibilities:
ESSENTIAL DUTIES AND RESPONSIBILITIES
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Provides consistent and exceptional service that enhances customer interactions through demonstrating a genuine desire to assist and deliver a high level of support that contributes to the overall branch experience.
- Engages with customers to build and deepen relationships by uncovering banking needs, and using expert knowledge to cross sell multiple products, services and solutions to provide customers with value added services while increasing the bank’s revenue. Identifies opportunities to refer customers to an FNBA specialist.
- Provides expert skills in opening and updating consumer and business accounts, from individuals to businesses with higher complexity ownerships.
- Demonstrates advanced knowledge of consumer and business digital platforms to confidently engage customers in conversations and demonstrates both consumer and business applications in the mobile environment to enhance the branch experience.
- Has advanced knowledge of Cash Management services and makes recommendations for services. The Personal Banker I is the liaison between the Cash Management Sales Team and customer.
- The Personal Banker I may direct, coach and mentor other branch employees; works closely with the Branch Manager or Operations Supervisor to ensure critical timelines are met, that operational controls are in place and daily Branch functions are completed.
- Has advanced knowledge of personal loan and credit card services and is able to assist consumer customers with applying for loan requests using the appropriate application or software.
- Has a thorough understanding of business credit cards and is able to assist customers through completing the application process.
- Has advanced knowledge in assisting customers with debit card cancellations and reissues, account disputes, placing stop payments and researching account transactions.
- The Personal Banker I may perform teller corrections, approve customer transactions, and verifies and sends wires within defined limits and authority by using the bank’s computer systems.
- May act as Vault Teller and Safe Deposit Box Attendant; and may perform Universal Teller II duties as assigned.
- Abides by First National Bank Alaska policies and complies with all required regulatory requirements. Must complete compliance training and adhere to internal procedures and controls.
- Performs other work-related duties as assigned by supervisor.
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or EXPERIENCE:
Minimum: Two years customer service experience with at least one year of relationship development experience in the financial industry; or three years relational sales experience.
Preferred: Knowledge of First National Bank Alaska products and services.
SKILLS and ABILITIES:
Knowledge of personal computer operation (monitor, keyboard, mouse), ability to keyboard 35 wpm and operate a 10-key calculator required. Word processing and spreadsheet experience preferred. Must have strong communication and interpersonal skills as well as ability to exercise discretion and good judgment when communicating with internal and external customers and all levels of management. Unquestionable integrity and ethics and ability to maintain confidentiality in handling sensitive and confidential information.
LANGUAGE SKILLS:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations and standard banking services contracts. Ability to write reports and business correspondence. Ability to effectively present information, demonstrate products and respond to questions from managers, business customers and the general public.
MATHEMATICAL SKILLS:
Ability to calculate figures and amounts such as discounts, interest, commissions and percentages. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical solutions.
REASONING SKILLS:
Ability to solve practical problems and deal with a variety of situations where limited standardization exists. Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret instructions in written, oral, diagram or schedule form.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl.
The employee must frequently lift and/or move up to 25 pounds; occasionally lift and/or move up to 50 pounds. Specific vision ability required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORKING CONDITIONS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The noise level in the work environment is usually moderate.
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