Program Manager, Learning Ex, Japan Consumer Innovation
The Japan Consumer Innovation (JCI) Retail Capabilities Team is seeking an innovative and experienced Program Manager to own the holistic learning experience of Amazon employees. At Amazon, we're working to be earth’s most customer-centric company and earth’s best employer; and we need exceptionally talented, motivated, and self-driven people. It's a unique opportunity where you can influence and up-level JP Stores-wide capabilities through your Program Manager and Learning Experience expertise while gaining broad exposure to Amazon leaders across the organization.
Key job responsibilities:
- Drive employee capability development programs for Amazon Japan employees via developing and delivering innovative and scalable learning programs.
- Own strategy and roadmap to increase holistic Learning Experience (LX) for Amazon employees to make their learning experience effective and impactful throughout their Amazon lifecycle.
- Design and innovate key LX drivers including learning journey, curriculum structure, contents awareness and searchability, marketing strategy, etc.
- Streamline and up-level learning impact measurement to continuously bar-raise learning impact.
- Collaborate effectively with business and program teams to scale org-level knowledge and insights, over end-to-end of Analysis-Design-Development-Implement-Evaluation (ADDIE) cycle.
- Manage internal Learning Management Systems (LMS) including completion status, learner reactions, behavior changes, etc.
- Facilitate in-classroom training as needed.
A day in the life:
- Benchmark with quantitative and qualitative data on learner pain points.
- Conduct meetings with key SMEs to define learner requirements and objectives to design learning programs in the most effective manner.
- Develop a strategy document for innovating existing mechanisms for leadership alignment via business review, PRFAQ, and Operational Planning (OP) reviews.
- Measure the deliverable effectiveness.
Minimum Requirements:
- 3+ years of program or project management experience.
- 3+ years of working cross-functionally with tech and non-tech teams.
- 3+ years of defining and implementing process improvement initiatives using data and metrics.
- Bachelor's degree.
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.
- Experience defining program requirements and using data and metrics to determine improvements.
- 3+ years of driving end-to-end delivery, and communicating results to senior leadership.
- 3+ years of driving process improvements.
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
- Experience building processes, project management, and schedules.
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