Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law.
Job Description:
At Regions, the Contact Center Product and Servicing Specialist helps strengthen existing customer relationships by conducting needs-based conversations on a variety of financial products and services.
Primary Responsibilities
- Achieves Contact Center targets and goals by identifying customer needs and providing appropriate advice, guidance, and education on Regions’ financial products and services, including all loan and deposit products
- Fields inbound phone calls from Regions’ customers with a high potential to pursue further transactions
- Takes ownership of customer issues and works proactively with the customer for resolution
- Refers customers to an internal team of experts when complex financial goals and needs are recognized
- Works with either close supervision or under clearly defined procedures
This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.
This position is incentive eligible.
Requirements
- High School Diploma or GED
If applying for a position that will work from a remote location and not in a Regions facility, the following technical specifications will be required:
- Download speed of at least 50 megabits per second (Mbps)
- Upload speed of at least 5 megabits per second (Mbps)
- Must test on speedtest.net to confirm download speed or provide documentation from provider
- Satellite internet cannot be used. Wi-Fi and Wi-Fi extenders is not permitted when using Regions Equipment. Ethernet cable must be directly connected from the Internet Router to the Meraki device (provided by Regions).
Preferences
- Experience in customer service and/or sales
Skills and Competencies
- Ability to manage multiple priorities simultaneously
- Ability to work in a team environment when applicable
- Ability to work under direct guidance
- Ability to work under pressure and meet deadlines
- Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
- Strong verbal, written communication, and organizational skills
- Strong work ethic and self-motivation
Onsite Training Schedule Required: You will remain onsite for training and will work remotely after 90 days.
Monday-Friday 8:00am-5:00pm CST
After Training Work Schedule:
4 days Monday-Friday 8:00am-5:00pm CST & EVERY Saturday 8:00am-5:00pm CST (then 1 day off during week – Tuesday, Wednesday or Thursday) and off Every Sunday. Off day will be determined based on contact center business needs discussed during training. There will be no changes to the scheduled hours.
***MUST BE WITHIN 35 MILE DRIVING RADIUS OF NASHVILLE, TENNESSEE***
Position Type: Full time
Compensation Details
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role.
Job Range Target:
Minimum: $36,500.00 USD
Median: $40,000.00 USD
Incentive Pay Plans: This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.
Benefits Information
Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
- Paid Vacation/Sick Time
- 401K with Company Match
- Medical, Dental and Vision Benefits
- Disability Benefits
- Health Savings Account
- Flexible Spending Account
- Life Insurance
- Parental Leave
- Employee Assistance Program
- Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time.
Location Details
Perimeter Hill
Location:
Nashville, Tennessee
Bring Your Whole Self to Work
We have a passion for creating an inclusive environment that promotes and values the differences that make each of us stand out as unique individuals and help provide valuable perspective that makes us a better company and employer.
OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting.
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