Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position
A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.
Territory: National position
Location: The person selected for this role can live anywhere in the continental U.S. within a 50 mile radius from a major metropolitan airport.
Travel: Up to 90% travel requirements, Monday - Friday (including overnights).
The Opportunity:
- Provides technical leadership to support assigned existing systems, product lines and associated processes within the Roche North American Region (NAM) portfolio. Is focused on defining and standardizing the best implementation process for assigned systems. Will be focused on automation implementations and providing support and mentoring to local team on best practices. Exercises wide latitude in determining approaches to critical issues. Utilizes numerous engagement mechanisms as necessary, to collect relevant data, perform analysis, and develop recommendations that cumulate in the successful resolution of the most complex customer issues.
- Contributes a high level of subject matter expertise and support to customers, field sales and support teams, as well as key internal Roche stakeholders (Marketing, Quality/Regulatory, Commercial Education, Supply, etc.), consulting on highly complex workflow questions, issues and opportunities involving function, usage and specification of Roche product.
- This position requires experience with installing and troubleshooting Cobas 8100 and or Cobas p512/612 and CCM lines.
- Assists RSS to create documentation locally as needed when not adequately covered by the general global documentation. Provides subject matter expertise for technical utilization in Knowledge Management Systems.
- Consults directly with key Sales, Marketing and Support leaders with regards to current strategies, priorities and business opportunities.
- Helps identify workflow improvement opportunities and provides on-site coaching and mentoring to cascade/support “Best Practices” and assist in increasing the overall technical competency of our Field teams. Able to assist in the development and presentation of advanced level technical curriculum as part of workshops and seminars.
- Collaborates with and provides regular feedback from Customers, Field Representatives and Customer Support back to Commercial Education to constantly improve general equipment/systems trainings.
- Establishes and maintains a positive working relationship with customers. Determines customer needs and sets appropriate implementation/evaluation expectations. Mentors local team on same. Promotes Roche as a leader in the diagnostic market.
- Documents and processes all service and customer account related reports and updates. Communicates to all stakeholders in a timely and professional manner. Regularly creates tools/solutions to improve processes utilized by the field and customers. Maintains contact with internal technical support areas and management per policy while functioning autonomously in the field.
- Maintains expenses within departmental guidelines and controls inventory and all company property.
Who You Are:
- Clinical Laboratory certification preferred.
- 5 years of experience installing and evaluating complex laboratory analyzers, IT products, Automation systems. Field Installation and Training experience preferred.
Relocation benefits are not available for this position.
The expected salary range for this position based on the primary location of Seattle, Washington is $76,700.00 to $142,500.00. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.
Benefits
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives.
Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.
If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.
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