Overview
PFS Patient Svc Specialist I, Registration
Position Highlights:
- Shift Schedule: PRN hours (on call) includes weekends and days during the week including Friday
- Department: Financial Clearance & Registration
- Location: Atrium Health Wake Forest Baptist in Winston-Salem, NC
What You'll Do:
- Provides exceptional customer service by completing patient registration duties.
- Responsible for collecting and validating accurate patient insurance information, obtaining pre-certification or authorization, and entering all necessary information into Atrium Health Wake Forest Baptist (AHWFB) registration system.
- Informs patient of estimated liability, collects patient liabilities, identifies and refers patients in need of financial assistance to financial counseling as necessary.
- Fosters positive relationships with peers, patients, family members, and external customers to ensure quality services.
- Collects patient critical data elements, registration information, and completes documents, prioritizing workload.
- Ensures accurate patient identification and addresses sensitive information with confidentiality.
- Obtains authorizations, pre-certs, documentation when applicable, referrals, reviews and requests medical record information as necessary.
- Communicates insurance benefits and liabilities with customers.
- Collects past, current and future payments due and advises customers of financial responsibility and resources.
- Provides excellent customer service through all interactions and resolves complaints promptly.
- Works well independently and as part of a team.
- Accesses hospital systems, office technology, payer websites and other resources for assigned responsibilities.
- Adheres to the Medical Center's Values and policies while meeting departmental productivity goals and standards.
- Communicates effectively with various internal and external healthcare team members.
- Attends required training classes, seminars and meetings.
- Performs additional tasks and responsibilities as requested by department management.
What You'll Need:
- High School diploma or GED equivalent.
- Work experience in a healthcare setting (receptionist, registration, financial assistance, etc.) preferred.
- Working knowledge of applicable rules, regulations and guidelines governing insurance payers and reimbursement preferred.
- Bilingual (Spanish) strongly preferred.
- Computer skills to include word processing required.
The ideal candidate will also possess the following skills:
- Evidence of good interpersonal skills with customer service focus.
- Effective communication skills (oral and written) and creative problem solving.
- Ability to work with Web-based programs to review insurance eligibility and benefits.
- Ability to multi-task.
- Strong math and analytical skills.
- Attention to detail.
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