Responsible for the overall operations and administration of the laboratory and for assuring compliance with all applicable regulations. Responsible to ensure all delegated duties are properly performed.
- Demonstrates competence in and is able to assess the competence of others as Phlebotomy Technician. Including providing excellent customer service, specimen collection, processing and transport of specimens.
- Utilizes leadership skills to organize and perform testing and facilitate overall function of the laboratory. Demonstrates competence and is able to assess the competence of others in ensuring acceptable performance in test analysis, quality control, analyzer-calibration, maintenance and reporting of test results.
- Oversees the quality assurance/ management program of the laboratory. Ensures that quality control and quality assessment programs have been established and maintained to identify failures in quality. Reviews monthly the Quality data to ensure acceptable analytical accuracy is maintained and remedial actions are taken, when the system deviates from performance specifications. Is able to comprehend advanced understanding of Quality-Assurance, 6-sigma and process improvement. Is able to propose and lead process improvement projects.
- Monitors inventory of testing supplies in designated area. Recognizes and provides input for opportunities for improvements in financial performance and productivity.
- Selects test methodologies, validates test procedures and performance characteristics, including the precision and accuracy of each test and test system. Ensures laboratory is enrolled in appropriate proficiency testing and testing personnel follows procedures.
- Responsible for hiring, orientation, educational needs, performance reviews and disciplinary functions of Laboratory Technicians and Laboratory Scientists.
VALUES:
- i - Innovation: "Forward thinking" "Exploring new possibilities" "Ambitious Goals" Looks out for new and innovative approaches that will improve efficiency. Embraces and champions new ideas and encourages others to do likewise. Recognizes and rewards people and teams who are creative and innovative.
- C - Compassion: "Friendly countenance" "Servant attitude" "Demonstrating genuine concern" Shows genuine sensitivity to the needs, feelings and capabilities of other people. Deals with others in a pleasant manner. Treats others with respect and consideration.
- A - Accountability: "Showing integrity" "Leading by example" "Ownership and accepting responsibility" Acts in ways that demonstrate personal integrity and serves as a positive example of why others should trust the motives of the organization.
- R - Respect: "Considerate of cultural diversity" "Building trust" "All people are to be valued" Demonstrates a genuine interest in the thoughts, opinions, values and needs of co-workers and customers.
- E - Empowerment: "Allowing others to reach their full potential" "Freedom to do what is right for our patients" "Attain and share knowledge to enrich others" Empowered in an intentional manner that allows the person to find their way, yet receiving help when needed.
ORGANIZATION EXPECTATIONS:
- Communication: The process of sending and receiving messages with words, verbally, written or in sign language.
- Customer Focus: Identifying and responding to current and future patient and other customers’ needs; providing excellent service to internal and external patients and other customers.
- Initiative: Identifying and dealing with issues proactively and persistently; seizing opportunities that arise.
- Self-Development: Lifelong, voluntary, and self-motivated learning.
- Teamwork: Effectively work and complete assignments in group settings. Works independently and cooperatively with others to achieve common goals.
Experience: 4 years of experience in high complexity testing and must qualify as Technical Supervisor by CLIA guidelines.
Education: Bachelor of Science in Chemical, Physical, Biological Sciences or Medical Laboratory Technology from an accredited institution with MT/MLS certification.
Licensure/Certification: Medical Laboratory Technician Certification Preferred.
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