Claims Specialist, Property & Specialty (Hybrid Work Model)
Are you a Claims Specialist with 1-3 years of Property and Casualty Claims experience and an interest in career development? If so, this role may be for you! We are looking for a strategic thinker with leadership skills who has a desire to further hone this skillset and continue to grow their Claims career.
About the Role
This role has responsibility for handling Property, Excess & Surplus (E&S) and General Agents (MGA) Program claims while also supporting internal and external customers. You will manage a caseload of claims from receipt to final resolution and direct independent adjusters, appraisers, experts and coverage/defense counsel.
Key Responsibilities:
- Maintain strong client focus by aggressively and proactively researching issues, providing support and assuring client satisfaction in a timely fashion.
- Support Underwriting team needs for Claim information and consultation on coverages.
- Investigate, evaluate and settle claims, applying technical knowledge and people skills to effect fair and prompt claim resolution.
- Complete detailed reviews of claim related issues, including coverage, liability and damage and document the claim file appropriately.
- Set and maintain appropriate and timely indemnity and expense reserves.
- Formulate and execute negotiation and resolution strategies.
- Comply with all legal and regulatory requirements.
About the Team
Our team is comprised of 4 separate units across the United States and Canada. The team handles Commercial Property, E&S and MGA Program claims both domestically and internationally with a strong emphasis on quality and customer service. We are a diverse and inclusive team that works well in a collaborative environment while fostering and developing independent thought!
About You
- You are focused, self-motivated and a confident decision maker who is proactive, well-organized and can work well both independently and as part of a team.
- You bring superior interpersonal, written & verbal communication skills enabling your past and future success in building and maintaining relationships!
- You are comfortable interacting directly with insureds, brokers, Public Adjusters, attorneys, and key stakeholders at any level.
Qualifications:
- Bachelor's degree or equivalent industry experience.
- 1-3 years Property and Casualty Claims handling experience.
- Possess solid coverage, liability, damage investigation, evaluation and claims resolution skills; must have excellent negotiation skills.
- Excellent customer service skills and experience collaborating with underwriters, clients, brokers and internal and external business partners.
- Strong data analytic skills.
- Hardworking sales mindset, applying consultative selling skills to develop insights, propose solutions and build growth opportunities for clients and Swiss Re.
- Experience with handling claims in a paperless environment.
- Interest in developing leadership and management skills.
- Possess, or willing to obtain, adjuster licenses as needed for various jurisdictions.
- Ability to successfully deliver the Swiss Re Corporate Solutions Claims Commitment.
This role includes travel to attend loss site inspections, client/broker meetings, claim settlement meetings, and underwriting meetings as necessary.
About Swiss Re
Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.
Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.
If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.
Swiss Re is an equal opportunity employer. It is our practice to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law. Decisions on employment are solely based on an individual's qualifications for the position being filled.
During the recruitment process, reasonable accommodations for disabilities are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.
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