Landstar System, Inc., 1000 Simpson Rd, Rockford, Illinois, United States of America ● Landstar Transportation Logistics, 13410 Sutton Park Dr S, Jacksonville, Florida, United States of America Req #2941
Monday, October 7, 2024
What is Landstar?
Landstar stands for safe, secure and reliable transportation services delivered by our unique network of small business owners. Independent agents and capacity providers operating under the Landstar umbrella enjoy the strength and support of one of the industry’s most stable and successful companies. Our network of independent entrepreneurs provide customers with personalized service at the local level with the global reach and resources of a multi-billion dollar company.
Location: Hybrid Jacksonville or Rockford
Schedule: Monday-Friday, 8AM-5PM
Salary Range: $17.72 - $22.15 based on experience
What work will you perform?
In this role, you will provide dedicated support to Landstar’s Accounts Receivable Department by cultivating exceptional customer relations to resolve problems that prevent timely payment. You will utilize your abilities to problem solve and retain extensive documentation to assist with bringing the account current. Your experience in working independently and being resourceful will provide you with the tools for success within this position. Your ability to read, write, and speak English and Spanish is required to effectively communicate with all customers and Landstar agents.
- Initiate contact with customers using telephone, e-mail and/or websites to secure payment information and resolve any issues preventing payment.
- Explain terms of shipments and order details to resolve non-payment issues.
- Coordinate with internal company departments to resolve problems preventing payment by ordering necessary documents and/or information for customers.
- Monitor daily the credit limits of customers and notify the Credit department of any Issues/problems.Notify Landstar agents of their over credit limit amount.
- Maintain complete punctual, accurate and organized records of account activity via system notes, e-mails and memorandums. Retain documentation until the issue is resolved.
- Communicate with agents, providing detailed information, such as paperwork and/or customer specific requirements, which is needed to resolve the non-payment issue.
- Complete bad debt, agent charge back and revenue adjustment forms as necessary throughout the collection process.
- Use tools such as Google, State websites, etc., to confirm customer locations, and any other pertinent information between customers and agents that is preventing payment from being issued to Landstar.
Required Minimum Experience and Education:
- High School Diploma or GED
- Bilingual: ability to speak, read, and write English and Spanish
- One-year previous A/R experience
Preferred Experience and Education:
- 6 months call center experience
Knowledge, Skills, and Abilities:
- Working knowledge of Microsoft Office
- Excellent interpersonal and communication skills.
- Strong analytical and critical thinking skills; ability to identify alternative solutions and approaches to resolve problems.
- Ability to identify changes in customer trends.
- Good organizational skills and ability to multi-task.
- Ability to work remote with flexibility to report to Jacksonville, FL or Rockford, IL office as requested.
- iSeries 400
Why work at Landstar?
Landstar is seeking hard-working and dedicated employees committed to exceeding the expectations of those we serve. We employ a highly diverse workforce and welcome employees from all cultures and backgrounds to our team.
Our workplace culture is second-to-none. Landstar provides a safe and professional work environment in which to thrive and grow. We offer competitive compensation, robust benefit plans including affordable medical plans, employer 401(k) match, paid time off, tuition assistance and much more.
If you want to be part of a top-notch transportation company with an emphasis on safety, service, teamwork, and dedication then Landstar is the place for you!
Landstar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by federal, state or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should send an e-mail to employment@landstar.com .
Privacy Policy
Landstar uses application information only for employment related purposes, including background investigations and regulatory compliance. Landstar will not disclose the information to any other person or entity, unless compelled by force of law. Landstar stores your application information on computers operated by Ceridian. This on-line application software is provided by Ceridian under anagreement which specifies that Ceridian will not disclose or make any use of application information stored on its secure servers.
- Landstar System, Inc., 1000 Simpson Rd, Rockford, Illinois, United States of America
- Landstar Transportation Logistics, 13410 Sutton Park Dr S, Jacksonville, Florida, United States of America
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