Torrent Technologies seeks candidates for a Senior Underwriter opening based in Overland Park, Kalispell, or Remote.
In this role the Senior Underwriter will apply complex National Flood Insurance Program rules and regulations to individual flood insurance policies. Consistently apply Standard Operating Procedures to ensure regular positive performance.
What can you expect?
In conjunction with and under the supervision of the Underwriting manager, reviews, analyzes and handles quotations, services existing book of business. Utilizes appropriate software to evaluate recommendations and determine policy approval and process all additional policy-related information.
ANFI designation is preferred. If you don’t have it already you will be required to obtain your ANFI designation within first 6 months of employment.
In the first 30 days you can expect to participate in a robust training program of classroom, on the job and computer-based training depending on your underwriting and flood experience.
Work an 8 hour shift between our hours of operation 7 am – 7 pm Monday - Friday. In this role you can expect to service our clients and colleagues primarily via phone and chat, you must be comfortable conversing and working in a phone-based position while providing top-tier customer service.
You will be joining a team of highly motivated and knowledgeable individuals ranging from senior to junior underwriters.
Work in a desirable location on a campus with tons of employee amenities.
What is in it for you?
A company with a solid brand and clear results to match.
Culture of internal mobility, collaboration and valued partnership with HR from the business.
Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations.
Competitive pay and full benefits package – starting day one (medical, dental, vision, STI/LTI, life insurance, generous 401k match AND contribution).
Flexible work opportunities for work/life balance.
Tuition Reimbursement plan per year and participation in our Employee Stock Purchase Plan.
We will count on you to:
Underwrite new submissions to ensure new policies are correct, per guidelines.
Process endorsements, cancellations and reinstatements, and handle billing issues and completes policy issuance.
Review all underwriting information to include applications, photographs, elevation certificates and third-party internet resources to correctly underwrite the policy.
Provide customer service to agents Respond to by phone support, online chat and emails and meet required production KPIs as defined by leadership.
De-escalate difficult customers and bring situations to complete resolution.
Demonstrate a clear understanding of time management techniques by working independently with moderate supervision and as a participating and contributing member of a team.
Actively and consistently participate in and contribute to group activities to include daily huddles, team meetings, and training opportunities.
Communicate in a concise, tactful, prompt and effective manner both over the phone and by email.
Maintain a positive working relationship with agents, customers, coworkers and others.
What you need to have?
5+ years of Underwriting experience.
2+ years of Flood insurance experience is required.
Strong organizational and time management skills along with the ability to work in a team environment.
Strong interpersonal skills for interacting with team members and clients.
Excellent written and verbal communication skills.
Basic to intermediate technical knowledge of systems and procedures.
Attention to detail.
Basic computer knowledge and comfortable using the Microsoft suite, particularly Word, Excel, and Outlook.
What makes you stand out?
Customer service experience.
Time management skills along with the ability to work in a team environment.
Strong interpersonal skills for interacting with team members and clients.
Torrent Technologies is the leading flood insurance administrator in the US. Its integrated suite of business software platforms along with customer-focused service and support solutions have revolutionized the flood insurance landscape. Torrent is recognized for our deep flood insurance expertise and advanced technology capabilities. We provide market-leading service and administration to Write Your Own (WYO) insurance companies and agents including direct access to both the National Flood Insurance Program (NFIP) and private insurance products.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law.
If you have a need that requires accommodation, please let us know by contacting TANA@mmc.com.
Applications are accepted on an ongoing basis.
The applicable base salary range for this role is $50,000 - $60,000. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.
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