First class, rapidly growing Urgent Care looking for friendly, highly motivated, skilled, and customer service oriented Medical Billing Specialists to join our amazing team. We offer a friendly, fast paced, and patient focused work environment. This position requires an independent self-starter, extremely detail-oriented, and organized individual who strives for excellence and enjoys being part of a strong performing team. Previous experience in a similar position for a large high-volume medical or urgent care organization is desirable.
Billing hours are 8:00am-5:00pm, Monday through Friday. Candidates must also have reliable transportation. We offer excellent benefits including Medical, Dental, Vision, Life, and PTO.
This position will focus on customer service and support in all areas of billing, to ensure our patients' billing concerns, questions, and issues are resolved in a timely manner, along with providing billing related support to our staff.
Job Duties & Requirements
- Provides excellent customer service to all patients.
- Promptly answers patient calls and written/email correspondence to assist patients with their billing questions and concerns.
- Provide support to the front office staff on billing issues, data entry, improvement opportunities, and best practices.
- Resolves any issues or concerns related to our 3rd party billing team.
- Assists in claims review, denial review, and overall A/R analysis.
- Identifies patterns and trends with various insurances for prompt resolution and to maximize overall collections.
- Maintains patient confidentiality and information security, adheres to all HIPAA regulations and requirements.
- Provides personal commitment and ownership to enhance knowledge, skills, and abilities in healthcare billing and collecting.
- Exceptional customer service skills and positive personality attributes.
- Excellent communication and listening skills - clear, concise, articulate, empathetic, and friendly.
- Works well with all staff members including management, administration, providers, and front and back office teams.
- Ability to multi-task and problem solve.
- Excellent verbal and written communication.
- Proficient with computers, software, EMR systems, practice management systems, various reporting tools, coding, claims, EOBs, and excel.
- Ability to meet deadlines, and prioritize workload and tasks on an ongoing basis.
- 1-2 years medical billing experience, specifically urgent care and/or family medicine.
- Strong understanding of insurances, including PPO, HMO, Medicare, Medi-cal.
- 1-2 years customer service experience.
- 1-2 years experience working in a medical office or healthcare setting.
- High school diploma or equivalent.
- Medical Billing Certificate (preferred).
Position Type: Full time, non-exempt
Position Hours: Monday through Friday, 8am-5pm
Job Type: Full-time
COVID-19 considerations: Our team follows and adheres to CDC requirements for healthcare facilities.
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