At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!
This position is responsible for root cause analysis, including the creation/implementation of process plans and support strategies. This position works closely with internal and external partners and must be comfortable championing ideas and processes to a diverse audience. This role requires advanced analysis, planning, establishment of requirements, development of procedures, business case development and cost justification for changes in designated business area. This position requires the ability to take direction on business issues, evaluate the necessary deliverables needed to address the business issue, implement any necessary changes, and accurately evaluate the impact on other areas.
This is a hybrid position required to be working in-office at least 3 days a week.
Responsibilities:
Research, develop, and implement sustainable and repeatable procedures
Identify gaps and re-engineer process inefficiencies relative to current procedures
Support cross-functional partners to problem solve and implement solutions
Develop subject matter expertise for multi-faceted problems and deliver simplified solutions
Foster relationships with key cross-functional partners and internal stakeholders; establish strong partnerships to obtain desired results
Assignments are generally highly complex in nature and will be in support of one or more of the following subject areas: Products, Sales/Retail, Customer Care Support, Technical Care Support, Billing, Supply Chain Operations, Product Management, Business Process and Cost-Benefit Analysis.
Provides team consulting support on complex tasks.
Handle complex issues and derive findings to drive process improvement, frontline and customer communications, and tool development.
Evaluate and follow up on customer feedback to improve the customer experience including calls, surveys, emails, and focus groups.
Qualifications:
Bachelors degree in business, finance or a related field; or 4 years of related work experience.
2 years of process improvement, gap analysis, requirements gathering or other related experience. (Required)
Proficiency in Microsoft Excel and PowerPoint
Customer service
Process improvement
Be able to work on multiple projects simultaneously
Good communication skills to all levels of technical expertise
Broadband or ISP experience preferred
At least 18 years of age
Legally authorized to work in the United States
Base Pay Range: $60,100 - $108,500Corporate Bonus Target: 10%
The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location,
click here.
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check outwww.t-mobilebenefits.com.
Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
