The Department of Revenue, Bureau of Pennsylvania State Lottery, is looking for a motivated individual to join our team as a Revenue Research Analyst 2. A key responsibility of this position is providing research and analytical support for the Customer Support Division of the Pennsylvania Lottery. Consider the generous benefits and opportunity for advancement offered with government service and apply today!
As a Revenue Research Analyst 2, you will analyze stolen and proof of loss ticket adjustment requests, research ticket information, calculate credits or debits, and manually adjust retailer accounts. Work includes preparing reports and conducting formal presentations to the Revenue Research Analyst 3, the Revenue Research Analyst Manager, and executive staff on research findings and recommendations. You will have the opportunity to participate in the development of new policies and procedures for the Pennsylvania Lottery.
Additional duties include:
- Providing technical assistance to Lottery field staff on matters relating to online ticket adjustment requests, accounting issues, outstanding claims, and Scratch Off ticket pack issues as needed.
- Reviewing reports with reference to old games in the system to determine ticket status and who has possession of the tickets.
- Handling all requests for promotional tickets, tracking value of tickets and pack numbers, creating shipping bills of lading as needed for radio stations and placing tickets into a promotional status as needed.
Work Schedule and Additional Information:
- Full-time employment.
- Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
- Salary: In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
QUALIFICATIONS
Minimum Experience and Training Requirements:
- One year as a Revenue Research Analyst 1; or
- One year of managerial experience in a major tax system which involved the receipt or the examination of tax returns or the enforcement of tax rules and regulations; or
- Two years of experience in systems analysis and/or operations research which included one year in the analysis of tax systems and a bachelor's degree including or supplemented by 21 credit hours in courses involving the use of quantification techniques applicable to systems analysis and operations research such as statistics, systems analysis, mathematical model building, algebra, calculus, operations research, quantitative research design, economic analysis, computer science, or any other quantifiable course work. Appropriate graduate study may be substituted for the required experience on a year for year basis; or
- Any equivalent combination of experience and training.
Additional Requirement:
- You must be able to perform essential job functions.
Preferred Qualification (not required):
- Customer service experience.
Legal Requirement:
- This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.
How to Apply:
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
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