Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow, and make an impact, along with the power to make a difference. Join us!
Job Responsibilities:
This job is responsible for managing a financial center and its employees on a day-to-day basis. Key responsibilities include operating as a business owner and fostering a team environment, instilling an effective client-centric and risk culture in the center, and helping clients achieve their financial goals. Job expectations include ensuring operational excellence and cohesive effectiveness.
Key Responsibilities:
- Develop talent, including proactive sourcing of candidates.
- Manage client traffic, engaging and appropriately routing clients, and fostering client retention.
- Manage business results through formalized management routines and coaching.
- Create a world-class client experience environment.
- Manage market-level initiatives prescribed by market leaders.
- Drive operational excellence by engaging employees on business strategy.
- Manage organizational priorities and effective execution.
Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role listed above.
- Diversity & Inclusion Champion: Create an inclusive team where members are treated fairly and respectfully.
- Manager of Process & Data: Demonstrate and expect process knowledge, data-driven decisions, simplicity, and continuous improvement.
- Enterprise Advocate & Communicator: Deliver clear and concise messages that motivate, convey the “why,” and connect contributions to business results.
- Risk Manager: Lead and encourage the identification, escalation, and resolution of potential risks.
- People Manager & Coach: Know and develop team members through coaching and feedback.
- Financial Steward: Manage expenses and demonstrate an owner’s mindset.
- Enterprise Talent Leader: Recruit, onboard, and develop talent, and support talent mobility for career growth.
- Driver of Business Outcomes: Deliver results through effective team management, structure, and routines.
Required Qualifications:
- 1+ years of leadership experience demonstrated through one or a combination of the following: coaching, training, and/or motivating a diverse work team.
- Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
- Collaborates effectively to get things done, building and nurturing strong relationships.
- Displays passion, commitment, and drive to deliver an experience that improves our clients' financial lives.
- Confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed.
- Communicates effectively and confidently and is comfortable engaging all clients.
- Ability to learn and adapt to new information and technology platforms.
- Strong critical thinking and problem-solving skills to meet clients' needs.
- Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
- Efficiently manages time and capacity.
- Can manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
- Can interpret performance results, find opportunities to drive success, and hold others accountable to results.
- Flexible to work weekends and/or extended hours as needed.
Desired Qualifications:
- 1+ years of management experience including hiring, coaching, and developing direct reports.
- Experience in financial services and knowledge of financial services industry, products, and solutions.
- Experience working in an environment with individual and team goals where goals were routinely met or exceeded.
- Bilingual skills.
Skills:
- Coaching
- Customer Service Management
- Customer and Client Focus
- Performance Management
- Talent Development
- Business Operations Management
- Recruiting
- Result Orientation
- Risk Management
- Sales Performance Management
- Inclusive Leadership
- Leadership Development
- Prioritization
- Problem Solving
- Referral Management
Shift:
1st shift (United States of America)
Hours Per Week:
40
Pay Transparency Details:
Pay range: $72,500.00 - $103,800.00 annualized salary, offers to be determined based on experience, education, and skill set. Discretionary incentive eligible. This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
Benefits:
This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources, and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
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