SUMMARY: The Process Improvement Analyst is responsible for working with departments across the organization to identify, analyze, optimize, and design business processes. This individual reviews existing business processes by analyzing process maps, historical data, and by observing employees execute tasks in order to develop plans, in collaboration with cross-functional teams and key stakeholders, to increase efficiency, improve quality, and reduce operational costs. This individual will also design business processes to support new products or services, by gathering requirements and integrating these into an efficient and effective process design.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned.
- Analyze existing business processes to identify opportunities for improvement from a timeliness and quality standpoint, by collecting and analyzing data, analyzing process maps, and observing employees execute tasks.
- Create process workflows/maps to document current and future state for existing business processes using appropriate tools, such as Visio and Lucidchart.
- Quantify the impact of improvements to prioritize initiatives and track results.
- Redesign processes to improve performance and/or to incorporate required changes in response to, but not limited to, new or updated regulations/rules, expansion or modification of products and services, organizational realignments, cost reduction initiatives, and introduction of new technologies.
- Work with key stakeholders to support the implementation of new products and services by designing new processes that maximize efficiency and effectiveness, integrate appropriate controls, support scalability, and comply with requirements, such as regulations, rules, Bank policies and standards, and client experience expectations.
- Identify and design controls to monitor process performance and results. Work with the Quality Assurance manager to develop and implement quality assurance reviews and with the Strategic Analytics team to develop and implement KPIs and control reports, as appropriate.
- Conduct capacity analysis to assess human resource utilization, based on the functional role's tasks/activities production volumes and processing time, to determine if it meets current and future demand. Prepare and deliver comprehensive Capacity Analysis report that includes the approach, measurements, current operational capacity, and recommended opportunities to optimize throughput and productivity.
- Build partnerships with department leaders, process owners, and SMEs so that business initiatives are aligned, regular two-way communication exists, downstream impacts are considered, business solutions are optimized, and implementation achieves desired outcomes.
- Provide regular updates of progress to process owners to ensure an ongoing partnership, input on direction, and linkage to other business initiatives.
- Manage designated process improvement and new process design projects by scoping, developing project plans / actions items, leading the execution, and reporting progress.
- Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
- Adheres to Bank policies and procedures and completes required training.
- Identifies and reports suspicious activity.
EDUCATION
Bachelor's Degree in Business, Industrial Engineering, or equivalent with concentration in process improvement, business analysis, or related field is required
EXPERIENCE
- 5+ years of experience in process improvement, business analysis, or similar role required
- Experience in designing process automations through traditional means and RPA required
- Expertise in process mapping and tools (ie: Visio and Lucidchart) required
- 3+ years of experience within the banking industry preferred
CERTIFICATES, LICENSES, REGISTRATIONS
- Six Sigma Green Belt Certification or higher and Lean is preferred
KNOWLEDGE, SKILLS AND ABILITIES
- Proficiency in data analysis
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
- Ability to manage multiple projects across different lines of business and properly prioritize tasks.
- Excellent analytical and problem-solving skills as well as oral and written communication skills required.
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