Description
SUMMARY:
The Student Accounts Receivable Manager is responsible for the processing, administering, billing, and servicing of student receivables. The Student Accounts Receivable Manager delivers customer support to students and families; ensures compliance with MCAD, state, and federal policies and regulations; establishes and maintains positive relationships with critical internal and external partners. The Student Accounts Receivable Manager must be sensitive to college needs, employee and student goodwill, and overall brand equity of MCAD as an employer and educational institution.
DETAILS: This is a full time exempt position expected to work 35 hours a week. This position reports to the Chief Financial Officer and is paid $60,000-$64,000 annually.
TO APPLY: Please submit a resume and cover letter to this link. Priority will be given to those who respond by September 12, 2024.
PRIMARY RESPONSIBILITIES:
- Provide exceptional customer support to students and families.
- Assist students and families with billing and collections-related procedures and policies.
- Ensure all communications to students and families are professional, appropriate, accurate, and timely, and follow FERPA guidelines and best practices.
- Manage the processing, administration, billing, and servicing of current student receivables.
- Process student billing and all refunds.
- Ensure the accurate and timely entry, recording and/or transmission of all student accounts related activity.
- Prepare and administer alternative payment arrangements, such as monthly payment plans or individual promissory notes, in conjunction with the Financial Aid office.
- Coordinate with Financial Aid, Student Affairs, and Academic Affairs to accurately calculate individual student withdrawals.
- Process the drawdown of federal and state student aid payments after Financial Aid confirms the requests.
- Prepare monthly reconciliations between GL and Jenzabar accounts and any related subsidiary accounts.
- Develop and maintain the Student A/R policies and procedures manual.
- Manage delinquent accounts and collection efforts.
- Review holds on past due accounts; provide timely notices to students.
- Work with collection agencies, as necessary, on recovery of delinquent student accounts.
- Manage Perkins Loan Program
- Monitor status of all Perkins loans and place delinquent or past due accounts with collections.
- Work with third party-processors to ensure the ongoing accuracy of account information and activity.
- Follow Department of Education requirements to assign accounts; report and remit payments from assigned accounts to DOE, as necessary.
- Prepare monthly entries to record activity and reconcile Perkins bank account; prepare internal financial reports.
- Comply with all MCAD, state, and federal regulations regarding application of funds and annual reporting.
- Stay current with state and federal rules and regulations regarding lending, collections, and billing; receivables management trends, developments and best practices.
- Establish and maintain positive relationships with critical internal and external stakeholders.
- Provide timely and accurate student receivables reports, analyses, benchmarks and KPIs.
- Perform other duties as assigned.
- Represent MCAD’s vision, purpose, and values in day to day work and interactions with MCAD students, staff, faculty, and campus guests, as well as the greater community.
EDUCATION & EXPERIENCE
- Bachelor’s Degree in Accounting, Business Administration, or related field required.
- Advanced Microsoft Office Suite (Excel, data tables, etc.) experience required.
- 3 years or more experience working with student accounts receivable strongly preferred.
- 3 or more years of general accounts receivable experience preferred.
- Demonstrated problem-solving skills and technical aptitude preferred.
- Jenzabar, Advanced Infomaker and SQL skills preferred.
- Demonstrated ability to facilitate communication and collaboration across departments preferred.
ENVIRONMENT: This position operates in a professional office environment. This position requires the ability and willingness to closely partner with team members and colleagues in other departments. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Upon request, reasonable accommodation will be provided to successfully perform the essential functions of this job.
BENEFITS: MCAD’s community of staff and faculty enjoy a dynamic, creative, and inclusive work environment. We offer a comprehensive benefits package which includes medical, dental, vision, HSA, FSA, and 403(b) retirement plans, commuter benefits, and employer paid basic life insurance policy, short term and long-term disability coverage.
MCAD promotes work-life balance with a 35 hour work week. Employees also receive 14 paid holidays, an additional two personal holidays, accrued vacation time, accrued sick time, summer days, and volunteer time off. In addition, after six months of service, full-time employees and their eligible dependents can receive tuition benefits at MCAD, as well as the potential to receive reduced tuition at more than 600 colleges nationwide.
BACKGROUND: Founded in 1886, Minneapolis College of Art and Design is located in the rich creative community of the Twin Cities. Recognized nationally and internationally for its innovative approaches to art and design education, MCAD is home to approximately 800 students from 45 states and 15 countries. The college offers bachelor’s degrees in fourteen disciplines including arts entrepreneurship, design, fine arts, and media arts; one MFA; three online master’s degrees; and continuing education classes for all ages. Through the core curriculum, students focus on their careers and craft by learning technical and professional skills while developing their creative leadership capabilities.
MCAD is especially interested in candidates from under-represented groups as well as individuals who have experience with diverse populations who can contribute to the diversity and excellence of the MCAD community. MCAD welcomes diversity of identity, experience, and thought. Members of marginalized communities are encouraged to apply.
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