Therapy Brands is the leading healthcare technology partner for mental, behavioral, and rehabilitative therapy. Our purpose-built and all-in-one practice management, data, and billing solutions drive exceptional critical and financial outcomes.
For more information, explore our solutions at therapybrands.com.
Job Description
Manage a team of RCM Leads and/or Account Managers and hold responsibility for efficient, professional, and best-in-class RCM performance and revenue attainment for an assigned RCM brand.
PRIMARY RESPONSIBILITIES OF THIS POSITION
- Manage a team of Team Leads and/or Account Managers within an assigned brand
- Stay abreast of relevant legislative and payer updates
- Gather data and prepare regular reports on KPIs, RCM metrics, and staff productivity for RCM leadership
- Investigate, remediate, and de-escalate claims related customer issues, as needed
- Develop and maintain brand-specific training programs for RCM activities, and perform training, QA, and coaching with account managers and team leads
- Interview, hire, and train RCM staff
- Implement improvement and remediation efforts for a brand’s RCM profit and performance targets
- Audit and monitor team performance, and lead process reviews to improve RCM program efficiencies
- Lead and/or participate in RCM customer escalations, develop A/R remediation plans, reports, and customer presentations
- Manage and coordinate interactions and priorities for outsourced vendor staff
- Assist in development of policies and procedures for RCM programs and implement all applicable protocols to ensure compliance and efficiency
- Collaborate across brand departments and across Therapy Brands segments
- Collaborate with Director and Product partners to develop RCM priorities in Product, assist in developing acceptance criteria as needed
- Meet/exceed established performance SLA’s
- Professional and timely customer communication
- Other duties as assigned
QUALIFICATIONS
- Four-year degree in a relevant field of study preferred
- 4+ years of medical billing or revenue cycle management experience required, with expert-level understanding of behavioral health, substance abuse, or therapy billing preferred
- 4+ years of customer service/account management experience required
- 2+ years of managerial experience strongly preferred, including candidate selection and hiring
- 1+ years of experience working with the public in a fast-paced environment
SKILLS REQUIRED FOR THIS POSITION
- Exceptional verbal and written communication skills
- Strong organizational skills and attention to detail
- Intermediate computer skills (typing, data entry, general computer and browser usage)
- Strong managerial and people management skills
- Ability to de-escalate customers and engage in positive conflict resolution
- Intermediate Google Suite/Microsoft Office (Word, Excel) knowledge
- Strong analytical skills with an ability to analyze and make actionable decisions from data
- Strong ability to prioritize tasks
Additional Information
While we've outlined some key qualities we typically seek, it's essential to remember that there might be additional unique strengths and talents you possess that would make you an exceptional match for us, even if they're not explicitly mentioned. Studies have consistently highlighted the significance of this principle, particularly for individuals from disenfranchised backgrounds, including women and other marginalized groups. These individuals often hesitate to apply unless they meet every single requirement, unlike their male counterparts who are more inclined to apply when they meet around 60% of the criteria.
The message we want to convey is that taking a leap of faith and applying can be incredibly rewarding. Your distinct abilities and perspectives could be exactly what we need to create a more diverse and inclusive team. So, don't hesitate—apply today and let's explore the exciting possibilities together!
All your information will be kept confidential according to EEO guidelines.
At Therapy Brands, Diversity, Equity, Inclusion, and Belonging aren’t just words. We celebrate what makes us unique, foster an ecosystem of inclusion for all, and harness our talents to promote diversity of thought and action in everything we do.
We will champion non-discriminatory practices throughout the employee and customer lifecycle; caring for every person regardless of race, national origin, color, religion, disability, sex, orientation, or familial status.
Therapy Brands is an equal opportunity employer.
#J-18808-Ljbffr
